Assistant General Manager

Benefits:

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

Department: Front of House (FOH)

Reports To: General Manager

Location: CALA Scottsdale

Compensation: $70k per year

Position Summary

The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. This role is operationally hands-on and floor-driven. The AGM is responsible for executing standards, coaching managers and hourly team members, and ensuring the restaurant operates with consistency, urgency, and polish. The AGM is a culture carrier and accountability partner. When the GM sets direction, the AGM ensures it is executed flawlessly.

Operational Leadership

• Lead service shifts with visible, proactive floor presence.
• Ensure Sequence of Service is executed consistently across all FOH roles.
• Support pacing, table management, and guest flow during peak hours.
• Step into service recovery situations immediately and professionally.
• Monitor service timing, ticket flow, and overall dining room energy.
  
  
  

Team Development

• Assist in hiring, onboarding, and training FOH team members.
• Coach in real time during service — tone, posture, sales language, urgency.
• Conduct follow-up training and performance documentation as needed.
• Reinforce menu knowledge, wine education, and upselling standards.
• Hold team members accountable to grooming and uniform policies.
  
  
  

Financial & Administrative Support

• Assist with labor management and shift coverage.
• Monitor daily sales, comps, voids, and discounts in Toast.
• Protect profitability by reducing errors and preventing waste.
• Support inventory processes in coordination with Bar Manager and BOH leadership.
  
  
  

Guest Experience Ownership

• Conduct table touches throughout every shift.
• Build relationships with VIP and repeat guests.
• Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature.
• Maintain a calm and commanding presence during high-volume periods.
  
  
  

Skills & Qualifications

• 3 years of upscale dining management experience.
• Strong floor leadership presence.
• Working knowledge of Toast POS.
• Excellent communication and coaching ability.
• Ability to manage multiple priorities in high-pressure environments.
• Wine and spirits knowledge preferred.
• Arizona Food Handlers and Manager Certification (required).
  
  
  

Physical & Scheduling Requirements

• Ability to stand and move for extended shifts.
• Nights, weekends, and holidays required.
• Ability to lift up to 40 lbs when necessary.
• Must maintain consistent floor presence during peak service.
  
  
  

The Americano Leadership Standards

• Execute with urgency and precision.
• Coach privately, praise publicly.
• Protect the guest experience without hesitation.
• Hold standards without compromising warmth.
• Lead with Caring, Likable, Inviting, Value, and Entertain in mind.