What are the responsibilities and job description for the AM Host position at Cala Scottsdale?
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Department: Front of House (FOH) Reports To: Floor Manager > GM
Location: Cala Scottsdale Pay: $15.15/hour Tips
Job Summary
This position is specifically for an AM host/hostess position.
As a Host at CALA, you set the tone for every guest's experience. You're the first and last impression — welcoming guests with warmth, managing reservations with precision, and keeping the flow of the dining room calm and seamless.
This role is ideal for someone who is personable, organized, and thrives in a fast-paced, guest-focused environment.
Key Responsibilities
- Greet every guest with a genuine, friendly welcome that reflects CALA's hospitality.
- Manage reservations, waitlists, and guest notes using OpenTable.
- Communicate accurate wait times and updates to guests with professionalism.
- Coordinate seating with awareness of server sections and pacing.
- Maintain a calm, organized, and polished presence at the host stand.
- Answer phone calls promptly and provide helpful, accurate information.
- Escort guests to their tables, offer menus, and provide a sincere introduction.
- Handle special occasions, guest requests, and complaints with care and professionalism.
- Assist in maintaining the cleanliness and presentation of the entry and host area.
- Support the service team during peak hours by running menus, resetting tables, and checking restrooms.
Skills & Qualifications
- Previous hosting or guest service experience preferred.
- Strong communication, multitasking, and organizational skills.
- Friendly, calm, and professional demeanor under pressure.
- Familiarity with OpenTable or similar reservation systems is a plus.
- Must be able to stand for long periods and move quickly when needed.
- Current or ability to obtain Arizona Food Handler's Card.
Work Environment & Expectations
- Maintain a polished, professional appearance that reflects CALA's brand.
- Be reliable, punctual, and team-oriented.
- Availability to work nights, weekends, and holidays (CALA operates 365 days a year).
- Act as an ambassador of CALA's hospitality culture, ensuring guests feel cared for from arrival to farewell.
- Stay organized, think ahead, and contribute to the smooth flow of service.
What We Offer
- Competitive pay and tip share opportunities
- Dining discounts
- Growth potential within CALA and the CLIVE Collective group
- Supportive, high-energy, team-driven work environment
Join Our Team
If you love connecting with people and creating memorable first impressions, CALA is the place for you. Bring your positive energy, professionalism, and passion for hospitality — and help us make every guest feel like family.
Salary : $15