What are the responsibilities and job description for the Customer Service Specialist position at Cal-Tex Protective Coatings, Inc.?
Position Title: Customer Service Specialist
Reports To: Customer Service Supervisor
Department: Customer Service
Status: Non-Exempt
Position Purpose:
The Customer Service Specialist is responsible for providing customer support to the sales organization, agents, dealers, and direct accounts.
Essential Job Functions: The Customer Service Specialist must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
- Service inquiries from sales team members, agents, and dealerships on products, pricing and agreements.
- Be an extension of the sales force in making sales related contacts with dealerships and agents, as well as, providing specific program information for sales visits/presentations.
- Review all new contracts to ensure documents are complete / accurate and conduct appropriate follow up.
- Generate sales reports to sales, agents and national accounts monthly.
- Work with various departments to receive and communicate status updates.
- Manage time effectively, complete tasks and projects quickly with little to no guidance, think, plan, and react with appropriate urgency to situations that require a quick turnaround, and take effective action as needed.
- Work collaboratively in a team environment and build effective working relationships inside and outside of the group.
Education/Experience:
- The minimum educational background of an applicant to this position is a High school degree or GED required. (College preferred but not required.)
- Preferably 3 years of experience in customer service.
In addition, a qualified applicant will have:
- Customer service driven.
- Strong verbal and written communication skills.
- Detail oriented and can work under pressure of deadlines.
- Strong, analytical, problem solving, and research skills.
- Demonstrate organizational skills including the ability to prioritize and multi-task while producing quality results.
- Solid PC skills Excel, Word.
- Ability to communicate effectively with others at all levels of the organization.
- Ability to work independently and quickly, and as part of team to execute tasks.
- Demonstrate sound judgment and problem-solving skills.
- Bilingual (Spanish) is a plus.
Work Environment:
The majority of job responsibilities are performed while seated indoors with little exposure to hazards. Some flex hours may be required (must be able to work nights and weekends on a non-routine basis).