Front Desk/Sales Associate

Job Summary
We are seeking an energetic and welcoming Front Desk Agent to serve as the first point of contact for our guests and visitors. In this dynamic role, you will create a positive first impression by providing exceptional customer service, managing check-in and check-out processes, and ensuring smooth daily operations at the front desk. Your enthusiasm and professionalism will help foster a welcoming environment, making every guest feel valued and cared for. This paid position offers an exciting opportunity to develop your communication and sales skills while contributing to a vibrant team atmosphere.

Duties

• Greet guests and visitors warmly, establishing a friendly and professional atmosphere from the moment they arrive
• Manage guest check-in and check-out procedures efficiently using the Point of Sale (POS) system
• Handle phone inquiries with excellent phone etiquette, providing accurate information and directing calls appropriately
• Upsell additional services or products to enhance guest experience and maximize revenue opportunities
• Conduct product demos or showcase available amenities to guests when applicable
• Maintain the front desk area by merchandising promotional materials and ensuring it remains tidy and inviting
• Stock supplies, manage inventory levels, and assist with merchandising efforts to keep the front area well-organized
• Process transactions accurately, including cash handling, retail sales, and basic math calculations for billing purposes
• Assist with supervising team members or trainees when needed, supporting a collaborative work environment
• Provide exceptional customer service by addressing guest needs promptly, resolving issues efficiently, and ensuring satisfaction

Requirements

• Previous experience in retail sales or customer service roles is preferred; supervisory experience is a plus
• Familiarity with POS systems
• Strong communication skills with the ability to engage confidently with diverse guests
• Excellent phone etiquette skills for handling inquiries professionally over the phone
• Ability to upsell products or services tactfully to enhance guest experience and revenue
• Experience in merchandising, stocking shelves, or managing inventory in a retail or grocery store setting is advantageous
• Demonstrated customer service skills with a positive attitude and proactive approach
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail

Join our team as a Front Desk Agent where your enthusiasm fuels memorable guest experiences! We value proactive individuals who thrive on delivering top-tier service while developing their skills in a lively retail environment. This is more than just a job — it’s an opportunity to grow professionally while making every guest’s visit exceptional.

Pay: From $18.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $18