What are the responsibilities and job description for the Guest Service Representative / Joy Creator position at CAKE MATTERS MORE INC?
Position Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
The Following THREE THINGS should excite the hell out of you. If not, please move on…
1. We don’t sell cake. we sell joy!
2. We are deeply connected and give back to our community!
3. We have fun and celebrate with our team and our guests daily!
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm within 5 seconds to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Upsells additional merchandise, including balloons, candles and cards.
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC App to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation and appearance.
- Replenishes cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Knowledge, Skills and Abilities:
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with guests and excels at providing a superior guest experience.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
- Applicants must be 16 years of age or older.
- Previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Expectations & What We Give in Return:
- We provide very reasonable hours and an outstanding work environment – some rare very early or late evening shifts are required based on changing business demands. This is Retail – Saturday and holiday shifts may be required! We are closed or only have limited hours for major holidays.
- You must have the ability to communicate with team members, peers and Sr. Leadership, sometimes outside of your scheduled shifts via text, phone or e-mail.
- In return, we offer the following:
- A competitive salary
- 401K with company match for qualified employees
We celebrate the very heart of true hospitality where all are welcome and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the customer’s favorite flavor, has been naturally embraced at Nothing Bundt Cakes. We bring the same spirit into our relationships with our franchise owners. We invite a very special kind of person to become part of our Nothing Bundt Cakes family. We know that qualities like sincerity, warmth and a little humor will take you far when you’re with the right people. Professional and genuine, this is the best of both worlds.
Salary : $17 - $18