What are the responsibilities and job description for the Senior Director, Workforce Strategy & Performance position at Cajun Operating Company?
Church’s Texas Chicken Employee Job Description Job Title: Senior Director, Workforce Strategy & Performance Reports to: EVP, Chief People and Legal Officer Department: Human Resources Location: Restaurant Support Center - Atlanta, GA Revised: October 2025 Job Summary: The Senior Director, Workforce Strategy & Performance is responsible for developing, implementing, and overseeing human resources policies, procedures and strategic initiatives that directly support organizational profitability. This role ensures that Human Resources practices are efficient, compliant and aligned with business objectives, focusing on optimizing workforce performance, reducing operational costs, and driving productivity through people-centric strategies. Key responsibilities include analyzing workforce trends to identify profit opportunities, optimizing policies to drive efficiency and accountability, collaborating with Operations and Finance to align employee performance with financial outcomes, and leading initiatives that strengthen engagement, retention, and overall organizational effectiveness. Ultimately, this position serves as the bridge between HR strategy and business results, ensuring that every people decision contributes to sustainable profitability. Key Duties/Responsibilities: Collaborate with senior leadership to align HR strategies with Company-wide performance objectives and financial targets. Design, implement, and maintain HR policies and procedures that promote operational efficiency, compliance, and cost effectiveness. Participate in annual planning and budgeting to ensure HR initiatives support revenue growth and expense management. Review existing policies to identify areas for streamlining or modernization in support of business and profitability goals. Partner with Operations and Finance to identify and implement workforce initiatives that enhance productivity and profitability. Develop metrics and dashboards to measure the financial impact of HR programs, staffing models, and turnover. Conduct cost-benefit analyses for HR programs, staffing structures, and incentive plans to ensure alignment with profitability goals. Lead initiatives to reduce labor costs through optimized scheduling, improved retention, and performance-based incentive systems. Advise leaders on organizational structure, workforce planning, and role design to maximize efficiency and return on investment. Serve as an internal consultant to ensure people strategies are integrated into overall business strategies. Analyze the impact of HR and engagement initiatives on productivity, turnover, and profitability metrics. Lead communication efforts to ensure employees understand how policies and performance expectations correlate to Company goals. Identify opportunities for automation, technology enhancement, or process improvement within HR systems. Support Workday initiatives to enhance efficiencies and streamline processes. Work with Office Manager to manage office resources, including offices and cubicles Work with Office Manager to oversee All Hands Meetings. Position Requirements (Education, Qualifications, Experience): Bachelor's Degree required, preferably in a Human Resources related field or with substantial Human Resources experience. 10 years of experience in Human Resources or related field. QSR experience preferred. Strong working knowledge of Workday and HR policy frameworks. Excellent organizational, communication, and analytical skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented, independently motivated, organized, and efficient. Previous experience in strategic planning and execution, organizational development theory and practices, and policy formulation. Knowledge of federal, state, and local employment laws and regulations, including those related to wage and hour, employee classification, family and medical leave, and anti-discrimination and harassment. Competencies: Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions. Initiative – Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems. Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others’ views and empathizes. Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. People Leadership – Provides guidance and direction to team members and sets expectations accountability for standards of performance. Serves as a role model to staff and other team members to create a respectful, productive work environment. Drives the Company’s mission, values, and culture while advocating for the interests of both employees and the business alike. Physical Requirements: Employees must be able to perform the essential functions of the position with or without reasonable accommodation. Travel required 5-10% 1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others. 2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law. Founded in San Antonio, Texas, in 1952, Church's Chicken® is a highly recognized brand name in the Quick Service Restaurant industry and is one of the largest quick service chicken concepts in the world. Church's Chicken serves up a rich tradition of gracious Southern hospitality and freshly prepared, high quality, authentic home-style fare, to help people provide affordable, complete meals for their families. Church's menu includes its world famous Original and Spicy chicken, Tender Strips® and chicken sandwiches with classic sides and hand-made from scratch honey-butter biscuits. The Church's system consists of more than 1700 locations in 25 countries and system-wide sales of $1.2 billion. Throughout the world the company operates two brands: Church's Chicken and Texas Chicken.