Inside Sales Associate - MGC

Summary/Objective

Inside Sales Associate - Regional Sales is responsible for driving growth of UltraCare support plans, FeNom Flo, GoSpiro, and other small system sales within the specified region by engaging customers via phone and email, recommending appropriate coverage, consumable, and small system options, and managing follow-up through close. This role partners cross-functionally and maintains accurate CRM activity, pipeline, and reporting to achieve regional sales objectives.

ESSENTIAL FUNCTIONS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proactively engage customers to recommend UltraCare support options and drive renewals and new sales.
• Identify needs and sell supplies/consumables, including quoting, order coordination, and follow-up to support recurring revenue and customer satisfaction.
• Promote and sell FeNom Flo, GoSpiro, and other small system solutions by identifying customer needs, preparing quotes, and coordinating follow-up through close.
• Record customer interactions, opportunities, and next steps in Salesforce to ensure accurate account history and follow-up.
• Maintain CRM dashboards and reports to track account status, activity, and regional pipeline performance.
• Follow established sales and compliance processes to support revenue generation for UltraCare Support Agreements.
• Complete required product and process training to stay current on UltraCare offerings and sales tools.
• Collaborate with Technical Services, Marketing, Finance, Service, and Field Sales to align solutions to customer needs.
• Manage inbound and outbound call activity using ACD/call-queue processes and meet defined service-level expectations.
• Coordinate internal resources to support proposal development and execution while meeting departmental and corporate requirements.
• Perform other related duties as assigned.
• Maintain regular, reliable attendance and responsiveness during scheduled work hours.
• Adhere to company policies and procedures, including confidentiality requirements for confidential and proprietary information (CPI).

Competencies/Success Factors

• Communication
• Customer Service 
• Ethics
• Financial and Material Resources
• Job Knowledge 
• Productivity 
• Professional Development 
• Quality 
• Safety 
• Teamwork

Work Environment

The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where environment can be louder due to equipment running. The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate.

• 85% telecommunications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Frequent standing, sitting, walking, bending, stooping, twisting, and occasional crawling.
• Occasional lifting up to 50 pounds, occasional heavier lifting.
• Occasional pushing, pulling, and handling of materials.

Travel

Very limited travel < than 5%

Required Education and Experience:

• Minimum 3-5 years’ experience in sales.
• Ability to collaborate with others to arrive at appropriate conclusion utilizing compromise, persuasion, rationale and diplomacy. 
• Excellent interpersonal communication skills. Responds purposefully in all situations. 
• Consistently determines a course of action, which secures customer allegiance and supports the company's profitability. Ability to direct and manage national sales meetings effectively.
• Knowledge of cardiopulmonary/gas exchange physiology and pathophysiology required. Knowledge of benefits and value of system features as they pertain to cardio-respiratory health management markets.
• Proven proficiency to leverage customer relationship management systems (CRM) to increase leads, effectively close deals, drive customer satisfaction and safeguard margins.

Required Education:

• Bachelor’s degree in science, marketing, business discipline or equivalent.

Additional Eligibility Qualifications

• Experience in inside sales, customer success, or contract renewals (telecommunications or technical products preferred).
• Familiarity with MGC Diagnostics pulmonary and gas exchange equipment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.