What are the responsibilities and job description for the E-COMMERCE OPERATIONS & SHOWROOM COORDINATOR position at Cailini Coastal?
ABOUT THE ROLE:
We are opening our first showroom, scaling our vendor partnerships, and building the infrastructure to support our next phase of growth. We are looking for a highly organized and execution-focused operations professional to join the Cailini Coastal team as our E-Commerce Operations & Showroom Coordinator. This is a hands-on, behind-the-scenes role that keeps our business running smoothly — from managing dropship orders and white glove deliveries to keeping our inventory accurate and our Shopify storefront clean.
This is a dual-reporting role working with both our Dropship Manager and Showroom Manager. You will be a critical member of our operations team at an exciting moment of growth. We are building our infrastructure as we scale, and we need someone who is highly organized and self-sufficient.
This role starts at 15 - 20 hours per week with 3 - 4 days in person in our Norwalk Connecticut Warehouse, and can grow into a full-time position as our team and business expand.
KEY RESPONSIBILITIES:
Dropship Operations Support
- Support the Dropship Manager in the day-to-day execution of vendor orders, ensuring accuracy, timeliness, and seamless coordination across suppliers.
- Place and track dropship orders, monitoring fulfillment status and proactively flagging delays or discrepancies.
- Coordinate white glove delivery logistics, working with carriers and customers to ensure a premium delivery experience from order to doorstep.
- File and follow up on shipping claims, damages, and vendor disputes with attention to detail and persistence.
- Maintain accurate inventory records across systems, performing regular updates and reconciliations to ensure data integrity.
Shopify & Website Operations
- Assist with back-end Shopify tasks including product listings, inventory adjustments, order management, and basic site updates.
- Identify and flag website issues - from product details to availability - and execute timely corrections to keep the storefront accurate and customer-ready.
- Support the team in seasonal merchandising updates, product launches, and other site maintenance needs as they arise.
Showroom & Warehouse Support
- You will be a key part of our new showroom during setup, events, and key operational moments.
- Assist with warehouse fulfillment needs and logistics support during peak seasons and special events.
- Be a reliable, enthusiastic presence whenever the local team needs an extra set of capable hands. We are building something great and want people on the team who are energized by that.
QUALIFICATIONS:
- Highly organized and detail-oriented — you catch errors others miss and take pride in accurate, thorough work.
- Able to work independently with minimal oversight; a true self-starter who manages their own priorities and follows through.
- Experience in operations, logistics, e-commerce administration, or a related field is strongly preferred.
- Shopify experience strongly preferred; comfort navigating back-end e-commerce platforms is a plus.
- Proficient with standard business tools (email, spreadsheets, order management systems); quick learner with new software.
- Strong communicator — able to coordinate with vendors, carriers, and internal team members clearly and professionally.
- Able to commit to 3 - 4 in-person days per week in our Norwalk, Connecticut HQ.
- Flexible and enthusiastic about pitching in across a growing startup team.
STRUCTURE & COMPENSATION:
- Part-time, 15 - 20 hours per week to start, with a clear pathway to full-time as the role and team expand.
- 3 - 4 days per week in person in Norwalk, CT. This is a fully in-office role.
- $24 - $28 per hour; based on experience.
- Growth opportunity: this is a ground-floor position on a scaling team. The right person will grow with this role – expanded responsibilities, title and compensation to match.
ABOUT CAILINI COASTAL:
Cailini Coastal is a fast-growing e-commerce brand rooted in coastal living, quality craftsmanship, and timeless design. We are a small, high-performing team that moves quickly, values integrity, and is deeply committed to delivering a premium experience to every customer we serve.
We are proud partners of Family Promise, supporting their work to help families experiencing homelessness achieve sustainable independence. We believe every family deserves a home.
If you are excited by being a part of our growing business and want to help build what Cailini Coastal becomes next, we would love to meet you. For more information, visit www.cailinicoastal.com.
Pay: $24.00 - $28.00 per hour
Work Location: In person
Salary : $24 - $28