SunWatch Technician

Req Number

R7100

Employment Type

Full time

Worksite Flexibility

Onsite

Who We Are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion . We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Sunwatch Technician ready to take us to the next level! If you have experience with Microsoft Windows and basic networking concepts, and are looking for your next career move, apply now.

Job Description

We are looking for a Sunwatch Technician to ensure the proper operations of switches, firewalls, and remote technologies. This position will be full-time contract and onsite.

What You’ll Do

• Field incoming calls and help callers troubleshoot Toll system issues
• Diagnose Tolls system problems, and provide resolutions
• Relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment
• Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client
• Document all incoming calls and record the technical issues addressed in each call
• Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call
  
  

Required

What You'll Need

• Associate degree in electronics, computer science, network engineering, or information technology; minimum one year of real-world experience with reputable company in the IT field also acceptable
• Knowledge of local area networks, wide area networks and remote troubleshooting
• Ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills
• Familiarity with Remote Troubleshooting
• Basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment
• Knowledge of computer operating systems minimum Microsoft Windows
• Ability to resolve customer issues either via email or by telephone in a timely manner
• Ability to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations
• Must be able to follow through after diagnosing system problems until issue is resolved
• Strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues
  
  

Preferred

• Linux/Unix experience
• CompTIA A certification
  
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
  

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$22.40 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.