Server - PT

Description

POSITION SUMMARY:

Under the direction of the F&B Manager, the Server provides knowledgeable, prompt, friendly and courteous guest service to guests while taking orders, serving meals and collecting payment in the Ribbonwood Grill.

DUTIES AND RESPONSIBILITIES:

• Responsible for prompt, efficient and courteous guest service to all casino and restaurant guests in accordance with department standards.
• Must be able to demonstrate and maintain service level standards.
• Possess knowledge to promote desserts, wine, appetizers, specialty items, and other items.
• Knowledge of liquor, wine and beer.
• Take food and beverage orders from guests.
• Deliver food from kitchen to guests.
• Monitor and take action to ensure quality of food temperature, presentation and freshness.
• Observe seated tables and respond to any additional requests and to determine when meal has been completed.
• Engage with guests to ensure dining expectations are met, if not exceeded.
• Assists other servers in giving the best possible service.
• Clean tables after guests have finished eating and take dirty dishes, utensils, etc. to kitchen for washing.
• Clean up any messes, such as spilled drinks or food.
• Collect payment for charges due from the guest(s).
• Responsible for adhering to established cash control policies and procedures.
• Must be able to Multi task in busy environment
• Must be able to follow all standards for health and safety protocols.
• Maintains cleanliness of all stations during shift
• Perform side work as directed.
• Must keep all service areas stocked with necessary supplies
• Open to new challenges and tasks on a daily basis.
• Must be able to work all shifts and Holidays
• All other duties as assigned.

Qualifications

QUALIFICATIONS:

• High school diploma or GED preferred.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Must be able to stand for an entire 8 hour shift.
• Must be able to read and speak English.
• Must be able to carry out tasks with limited supervision.
• Ability to stand for extended periods of time and lift 50 lbs.
• Must be able to work in several areas.
• Excellent customer service skills.
• Have a professional appearance.
• Must be able to do the essential functions of the job with or without reasonable accommodation.
• Must be able to smile at all times while on casino property, and able to promote a positive professional attitude.
• At least 21 years of age.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

While performing the duties of this job, the employee must have the ability to be flexible in adapting to changing demands and volumes of work. Work environment requires significant standing, bending, kneeling, lifting and reaching. Non-slip shoes required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about he Casino floor and exposed to a non-smoke free environment.

Cahuilla Casino Hotel is committed to a drug and alcohol free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

NOTE

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.