Guest Room Attendant

POSITION SUMMARY

The Guest Room Attendant is responsible for cleaning and servicing the guest rooms and bathrooms under the supervision of the Hotel Supervisor. Ensures Skys the Limit Guest Service with exceptional housekeeping service in order to keep guests happy and ensure repeat business.

DUTIES AND RESPONSIBILITIES

• Performs thorough cleaning of the hotel facility and guest rooms to include changing of linens, making beds, dusting, scrubbing floors/toilets/showers/sinks, vacuuming, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing and delivering work and guest supplies, etc.
• Removal of used guest amenities and trash.
• Inspect rooms for safety hazards and for operational conditions of equipment and reporting to proper departments.
• Check for damage and/or missing items.
• Report lost and found articles and/or maintenance problems to Hotel Supervisor or Hotel Manager.
• Prepares room for guest arrival and responds to special requests.
• Updates room status through property management system.
• Properly maintains cleaning cart and linen storage area.
• Provides excellent guest service to both internal and external guests.
• Actively supports the companys culture of Skys The Limit guest service by anticipating guests needs, responds promptly and acknowledges all guests regardless of how busy or time of day.
• All other duties assigned.

QUALIFICATIONS AND REQUIREMENTS

• At least one year housekeeping experience, preferably in a hospitality environment
• At least 18 years of age.
• The physical dexterity and ability to manage several tasks simultaneously
• An eye for detail
• Knowledge of mixing and using cleaning products safely and appropriately
• Ability to lift at least 20 pounds, bend, stretch, kneel, and reach

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about the Casino and Hotel floor and exposed to a non-smoke free environment.

NOTE

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.