Guest Room Attendant

POSITION SUMMARY

The Guest Room Attendant is responsible for cleaning and servicing the guest rooms and bathrooms under the supervision of the Hotel Supervisor. Ensures Skys the Limit Guest Service with exceptional housekeeping service in order to keep guests happy and ensure repeat business.

DUTIES AND RESPONSIBILITIES

• Performs thorough cleaning of the hotel facility and guest rooms to include changing of linens, making beds, dusting, scrubbing floors/toilets/showers/sinks, vacuuming, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing and delivering work and guest supplies, etc.
• Removal of used guest amenities and trash.
• Inspect rooms for safety hazards and for operational conditions of equipment and reporting to proper departments.
• Check for damage and/or missing items.
• Report lost and found articles and/or maintenance problems to Hotel Supervisor or Hotel Manager.
• Prepares room for guest arrival and responds to special requests.
• Updates room status through property management system.
• Properly maintains cleaning cart and linen storage area.
• Provides excellent guest service to both internal and external guests.
• Actively supports the company's culture of Sky's The Limit guest service by anticipating guests needs, responds promptly and acknowledges all guests regardless of how busy or time of day.
• All other duties assigned.

JOB SKILLS AND RESPONSIBILITIES

• At least one year housekeeping experience, preferably in a hospitality environment
• Physical dexterity and ability to manage several tasks simultaneously.
• An eye for detail.
• Knowledge of mixing and using cleaning products safely and appropriately.
• Ability to lift at least 20 pounds, bend, stretch, kneel, and reach.

EDUCATION & TRAINING:

• High school diploma or GED

CERTIFICATE & LICENSES:

• Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
• Ability to obtain a California State Driver’s License
• Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
• Ability to provide required licenses or certifications for a specific position to ensure job is carried out safely and effectively.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• While performing the duties of this job, the employee is frequently required to walk, sit, push carts, pull boxes, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about the Casino floor and exposed to a non-smoke free environment.

• Cahuilla Casino Hotel is committed to a drug and alcohol-free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.

• If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a “reasonable time” agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

NOTE

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.