What are the responsibilities and job description for the F&B Supervisor position at CAHUILLA?
POSITION SUMMARY:
The Food and Beverage Supervisor, under the direction of the F&B Manager, is responsible for managing the daily operations of the restaurant and bar, to include interviewing, hiring, coaching and training, scheduling and managing of team members. They would ensure that health and service standards are followed, and efficient service is provided with complete guest satisfaction.
DUTIES AND RESPONSIBILITIES:
- Oversee and manage all areas of the restaurant and bar, making sound decisions on matters of importance to guest service and business.
- Investigate and resolve complaints concerning food quality and service.
- Ensure compliance with all operational standards, company policies, and regulatory and agencies compliance.
- Train all staff on company policies and service standards and trains and enforces front-of-house delivery standards.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Manage all front-of-house image standards, including cleanliness, professionalism, and appearance.
- Manage front-of-house staffing, scheduling, and payroll to achieve budget efficiencies.
- Supervises and enforces consistency of food preparation and delivery service.
- Audit and monitor food and beverage costs and reconcile month-close reports to assist P&L management.
- Report waste, portion control, and preparation inconstancies to Sous Chef and F&B Manager.
- Maintain point of sale, liquor pour, product procurement and item database systems.
- Prepare bar and liquor inventory location orders and schedule the delivery of product and supplies to insure location inventory stock required to service peak periods.
- Perform monthly inventory assessments.
- Coordinate furniture and equipment inventories and associated purchase requests and repair orders.
- Maintain confidentiality and discretion and protects the assets and information of the company within the scope of duties.
- Protect the interest of Cahuilla Casino Hotel.
- As a representative of Cahuilla Casino Hotel, maintain a positive image at all times.
- Adhere to any and all reasonable requests to perform duties outside of job description.
- Ensure all Health Code standards are followed and adhered to.
- All other duties as assigned by F&B Manager.
QUALIFICATIONS:
- Must have two years’ experience in hospitality and Food & Beverage industry, including one year lead or supervisory experience.
- In-depth knowledge of Food Handling, Food Health, and Safety regulations.
- Must be able to identify strategic issues, prioritize workload and identify and develop effective programs to maximize performance.
- Excellent customer service relations.
- Must be experienced and sensitive to working with diverse groups of people.
- Must be available to workdays, nights, weekends, and holidays.
- Must be able to perform the essential functions of the job with or without reasonable accommodation.
- Must be at least 21 years of age or older.
EDUCATION & TRAINING:
High school diploma or the equivalent (required).
CERTIFICATE & LICENSES:
- Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
- Ability to obtain a California State Driver’s License.
- Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
- Must be Food Handler, RBS and ServSafe Certified (required).
- TIP Certified (required).
- Must pass Title 31 (required).
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about he Casino floor and exposed to a non-smoke free environment.
Cahuilla Casino Hotel is committed to a drug and alcohol free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.
If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail t meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.
NOTE
This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.