Field service Technician

Caffeinated Coffee Repairs is more than just a repair company — we exist to keep the coffee world brewing. Founded in 2016 by Shane Eastwood, a former Starbucks barista and manager, Caffeinated Coffee Repairs was built on a simple idea: coffee equipment repair could be done better. What started as a passion for great coffee and quality service has grown into an industry leader trusted by some of the biggest names in coffee and hospitality.

Today, our team spans Texas, New Mexico, Louisiana, Arkansas, Oklahoma, Oregon, and Washington, supporting clients with expert service across the South-Central and Pacific Northwest United States. We service a wide variety of brands of espresso machines, coffee brewers, and grinding equipment — providing everything from preventative maintenance to emergency repairs — to ensure every machine delivers consistency, reliability, and the perfect cup. For us, it’s not just about fixing equipment, it’s about creating experiences.

At Caffeinated Coffee Repairs, we pride ourselves on technical excellence, dependable service, and long-term partnerships. Every member of our team contributes to a culture of professionalism, collaboration, and customer focus. Together, we help spark joy in every cup, one service call at a time.

We are seeking a motivated and passionate individual to join our team as a Field Service Technician. If you love coffee, enjoy solving problems, and like working with your hands, this is a great opportunity for you — no technical experience required! We provide full training and mentorship, with opportunities for certification and growth.

Key Responsibilities

• Perform on-site service, maintenance, and installation of commercial coffee equipment, including espresso machines, brewers, grinders, and water filtration systems.
• Accurately diagnose, troubleshoot, and repair equipment issues.
• Build strong relationships with clients through professional and courteous service.
• Maintain high standards of safety, cleanliness, and customer satisfaction.
• Meet service performance expectations (SLAs) and complete all necessary documentation and reports.
• Use a smartphone or tablet for scheduling, inventory tracking, and reporting.

Qualifications

• A genuine interest in coffee and a willingness to learn.
• Prior experience as a barista or repairing appliances is a plus but not required.
• Excellent communication and customer service skills.
• Self-motivated and able to work independently, as well as part of a team.
• Comfortable with technology and using mobile apps for work-related tasks.
• Must be able to lift up to 50 lbs without assistance.
• Valid driver’s license with a clean driving record.

What We Offer

• Company vehicle provided for work-related travel.
• Competitive pay ($20.00 – $25.00/hr), based on experience and certifications.
• Health benefits starting on the first of the month following 30 days of employment, including Medical, Dental, and Vision coverage.
• 401(k) with company match after 6 months of employment.
• Overtime and holiday premium pay for hours worked on holidays or beyond standard schedules (note: this does not include paid holidays)
• Opportunities for certifications, professional development, and career advancement.
• Supportive, team-oriented work environment.
• Military-friendly and an Equal Opportunity Employer.

Schedule & Work Environment

• Full-time position.
• Expected weekly hours: 30–60 hours depending on workload.
• On-call availability required.
• Travel throughout assigned territory; primarily on the road.

Training & Support

New hires will begin with hands-on training by riding along with a certified technician. Once trained and certified, you will work independently while continuing to receive team support. We work on a variety of high-end, technologically advanced machines that challenge your problem-solving skills — making every day unique and rewarding.

Interested?

If you're excited to work with coffee, technology, and customers — and want to become a certified coffee technician — apply today with your resume. We look forward to meeting you!