VIP Services Manager (Caesars Palace LV)

SUMMARY

The Artist Relations and VIP Services Manager (Manager) will be responsible for overseeing key aspects of the company’s relationship with our artist and their management, including fulfillment of rider requirements, logistical and travel arrangements and other requests as necessary. In addition, the Manager will coordinate VIP services and experiences for the company’s high-profile VIP guests and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Artist Relations:

• Responsible for fulfilling the hospitality, amenity and logistical requests for Venue Artists when in residence

• Establish and maintain positive working relationships with members of Artist’s touring and management teams to insure clear channels of communication

• Proactively address any rider requirements / requests that may require further clarity or detail

• Develop deliverables to support fulfillment of Artist rider including approval matrix, critical path, budget, etc.

• Establish and maintain positive working relationships with key venue / property / 3 rd Party stakeholders (VIP Services, Concierge, Transportation, Aviation, F&B Management, Nightlife, Security, etc.) to ensure seamless integration of support as needed and ability to fulfill last- minute requests
  

VIP Services:

• Responsible for developing plans to support the company’s VIP guest strategy around the Artist residency

• Organize, coordinate and manage all aspects of Artist VIP meet and greet, receptions and other related events

• Serve as the key point of contact for implementing benefits / amenities offered as part of a large group purchases or similar

• Establish and maintain positive working relationships with key stakeholders in the company’s VIP program including Casino Hosts, Group Sales Department, Nightlife, F&B, Third-Party Providers (e.g. restaurants, etc.) etc.

• Help familiarize key stakeholders with the Venue’s VIP package offerings / amenities and streamline any processes towards confirming benefits

• Maintain role of primary on-site contact for all SMT and other company senior executives, VIP purchasers, celebrities, industry executives, sponsorship partners, etc., to include:

• Pre-arrival messaging

• Ticket / credential pick-up process

• Venue entry and seating assistance

• Beverage service

• Exit strategy and assistance

• Post-event follow-up
  

General:

• Lead post-event evaluation of Artist and VIP relations for combined event postmortem report

• Cross-functional cooperation with other venue leaders on planning and other related issues

• Continually seek improvements in operations and guest service standards through learnings and, where possible, best-in-class industry practices and trends

• Compile relevant expense and financial information for reporting on post-show settlement, budgeting, reimbursement and / or AP

• Other projects as assigned by the Director of Operations
  

ADDITIONAL DUTIES/JOB DIMENSIONS

The position will work non-traditional hours planning for and supporting performances in the venue. The position will operate in a dynamic, fast paced, and at times stressful, environment and will be expected to manage multiple projects simultaneously while demonstrating judgement on prioritization. Requires a highly energetic, detail-oriented self-starter who can work as a member of a team to solve problems and create in-person experiences that make lasting impacts.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum 4 years of venue and / or live event and / or touring experience, with at least 2 years in a Lead, Supervisor or Management role. Must possess excellent planning, management and problem-solving skills. Experience with developing and maintaining budgets a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify for, obtain and maintain any necessary licenses.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to effectively write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense and understanding in order to effectively carry out written or oral instructions.

OTHER SKILLS AND ABILITIES

Ability to work in a drug free environment and pass a chemical dependency test as required. Must possess a basic understanding of Excel, Word and PowerPoint applications.

PHYSICAL DEMANDS

Ability to climb stairs and stand for long periods of time. The position also requires substantial walking, bending, and lifting. The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with Caesars Entertainment policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.