Hospitality Supervisor (Caesars Virginia)

ESSENTIAL JOB FUNCTIONS:  

• Provides direction and development of support staff and team members, resulting in strong self-managed teams.
• Interviews, hires, and ensures proper training of new team members.
• Supervises the day- to-day operation of restaurants, casino beverage service and EVS (Environmental Services)
• Maintains high quality food standards and casino beverage customer service
• Ensures property cleanliness in the casino, hotel, and restroom areas. 
• Ensures maintenance standards are consistently maintained and enhanced. 
• Delegates and holds team members accountable for success. 
• Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best. 
• Understands the budget process and inventory supply and control.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.     

QUALIFICATIONS:  

• Must be highly motivated and self-directed, with at least two years' supervisory, housekeeping, hospitality service, restaurant, or environmental services operations experience.
• Strong written and verbal communication skills are required. 
• Excellent interpersonal, customer service, team building, and problem-solving skills are required.  Computer experience is desired.
• Must have a good understanding and working knowledge of serve safe, chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc… 
• Must be able to speak, read, write, and understand English. 
• Bilingual skills in the Spanish language helpful. 
• Must be able to get along with coworkers and work as a team. 
• Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Must be able to maneuver in and around casino, hotel, and public areas. 
• Must be able to perform the physical duties of line employees in emergencies. 
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 
• Must be able to speak distinctly and persuasively to others. 
• Must be able to respond to visual and aural cues. 
• Must be able to create written and financial reports. 
• Must be able to tolerate areas containing second hand smoke.