What are the responsibilities and job description for the Surveillance Officer - Full Time (Harrah's Joliet) position at Caesars Entertainment and Careers?
Surveillance Officer - Full Time (Harrah's Joliet)
Joliet, IL, United States
HOT JOB
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Surveillance Officers are responsible for monitoring the casino environment to ensure the safety and security of both patrons and staff. This involves utilizing advanced surveillance equipment, such as cameras and monitoring systems, to detect and prevent criminal activities, cheating, or any suspicious behavior. In addition to observing live feeds, Surveillance Officers analyze video footage to gather evidence and report incidents, contributing to a safe and enjoyable atmosphere within the casino. Their investigative work often requires collaboration with law enforcement and adherence to regulatory guidelines, making critical thinking, attention to detail, and excellent communication skills essential attributes for success in this field
HOW YOU WILL CREATE THE EXTRAORDINARY
- Clandestine observation of all gaming and money handling activities.
- Analyzes all gaming and money‑handling for undesirable play, fraud, theft, and deception.
- Operates electronic surveillance equipment (CCTV) a closed-circuit television to monitor casino activities.
- Operates surveillance equipment such as CCTV surveillance systems, video printers, video switchers and various computerized equipment
- Prepares written reports and logs.
- Presents evaluations of any observed illegal activity to the proper departments and makes recommendations.
- Will follow policies to ensure safety and asset protection. Has knowledge of all slot/game’s procedures and Title 31.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Knowledge of games and casino rules, procedures and administration.
- Must have knowledge of games cheating methods and related illegal activities.
- Completes all other duties as assigned.
WHAT YOU WILL NEED
- Must be at least 21 years of age.
- High school diploma or equivalent required.
- Previous surveillance experience preferred.
- Must be able to respond calmly in crisis and stressful situations.
- Must be flexible in schedule to include evenings, holidays, and weekends
- Excellent analytical skills and attention to detail.
- Excellent mathematical and reading skills.
- Must have and/or acquire board knowledge of the various casino games offered, and cheating techniques used to compromise these games and to be able to detect when cheating or any unusual, irregular or illegal activities are, or have been present.
- Must be able to understand the various departments policies and procedures and understand when a violation has occurred.
- Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
- Must be able to work in and support a team-oriented environment.
- Must be able to perform routine tasks accurately and without error.
- Initiative to work without direct supervision.
- Cannot have any immediate family members employed at Harrah’s Joliet Casino & Hotel that surveillance has auditory control over.
- Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.
Physical, Mental, and Environmental Demand
- Lifts up to a maximum of 10 lbs. and/or carries objects weighing up to 10 lbs.
- Position requires 5% standing, 90% sitting, 5% walking.
- Requires some bending, kneeling and reaching overhead.
- Must be able to respond to touch, speech, aural and visual cues.
- Must be able to work in a fast-paced environment involving constant internal and external customer contact.
- Must be able to maneuver to all areas of the casino.
Compensation & Benefits:
- $20.00 per hour
- Employment Type – Full Time
Benefits Package:
- Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
- Life and Disability Insurance to provide financial security in unexpected situations
- 401(k) retirement plan to help you save for the future.
- Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
- Education Assistance program to support your professional development and continuous learning
- Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
Shift Details:
- Grave Shift: 10:30 pm -7:00 am
Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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