What are the responsibilities and job description for the Computer Technician II position at Caelum Research Corporation?
Position Title: Computer Technician II
Security Clearance (Required): Secret (Deal Breaker)
Certifications (Required): Computing Environment, Security (or equivalent DOD Directive 8570.1 IAT II) or A /Network (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker)
Position Description and Requirements:
The Computer Technician II provides onsite support to the United States Army Operational Evaluation Command (OEC) at Fort Hood, TX.
- Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
- Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
- Qualifications to manage Active Directory, tech will be required to approve systems for reimage/ wipe and move to correct system active OU or system deleted OU (When selected for this function)
- Add new printers/remove unused printers to/from printer server
- Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration, and peripheral components
- Performing Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices
- Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
- Ensuring proper computer system setup/operation so that end users can accomplish business tasks
- Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
- Returning failed equipment to good working order and demonstrating the equipment to the user
- Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
- Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
Required Education and Experience:
High School/GED AND ≥ 5 years experience OR
Associates in directly related field AND ≥ 3 years experience OR
Bachelors in non-directly related field AND ≥ 3 years experience OR
Bachelors in directly related field AND ≥ 1 years experience OR
Masters in directly related field AND ≥ 0 years experience
Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Tier I/Teir II Help Desk: 1 year (Preferred)
License/Certification:
- Security , A or Network certification (Required)
Security clearance:
- Secret (Required)
Work Location: In person
Salary : $45,000 - $55,000