Service Technician

Position Title: Service Technician

Position Summary:

The Service Technician is responsible for the troubleshooting and repair of specific Cadwell products, with direction and support from the Service Department Lead. Also provides technical phone support to customers and vendors. Products are Class I and II medical devices, therefore meeting quality and productivity standards is an essential requirement of the position.

Key Duties / Responsibilities:

• Troubleshoot and perform repair operations on specific Cadwell products, completing work in a timely manner, with direction and support from the Service Department Lead 
• Provide technical telephone support to customers and vendors regarding specific Cadwell systems and applications 
• Follow established technical and administrative policies and procedures, including pricing
• Maintain work area, tools, and equipment in a clean and orderly condition, and follow prescribed safety procedures and regulations
• Complete required documentation and paperwork
• Perform other duties as requested, directed, or assigned

Education / Experience:

• Associate degree in related field, or 2 years of related education/experience required
• 1 year of related experience preferred

Job Knowledge / Requirements: 

• Familiar with electronics fundamentals, including: resistor, capacitor, and other electronic components; soldering; component removal and replacement; schematics and other electronic documentation
• Computer skills: MS Office and Google applications, query tools, and database systems and applications
• Good oral and written communication skills, including receiving, understanding and following oral and written instructions, technical information, procedures and schematics 
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
• Interact with others with a professional and solutions-oriented approach, including technical phone support with co-workers and customers
• Must develop and maintain knowledge of Cadwell product lines and how they are used by clinicians, and be able to effectively troubleshoot computer hardware/software issues; Must successfully complete training requirements Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through

Physical Requirements / Working Conditions: 

• Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
• Use of computer and various hand and electronic tools
• Work outside normal business hours and overtime may be required to meet business needs