Service Shipping and Receiving Associate

Position Summary

The Shipping and Receiving Associate manages all inbound and outbound logistics supporting Cadwell's Service organization, including repaired hardware, service parts, accessories, and customer equipment arriving for warranty service or repair. This role processes transactions through ERP and shipping systems to support efficient service operations and on-time equipment turnaround.

As a member of the Hardware Service Delivery team, this role works closely with service technicians, customer support, and distribution partners to ensure the timely movement of equipment and parts that directly impact customer uptime and satisfaction.

Job Duties and Responsibilities

• Own receiving and inspection of inbound deliveries, verifying contents against order documentation, and recording any damage or discrepancies.
• Manage carrier and freight forwarder coordination for domestic and international shipments, including required export documentation (AES filings as applicable).
• Execute outbound shipments of repaired hardware, parts, accessories, and customer equipment per documented specifications.
• Execute transactions in ERP and shipping systems to generate documentation and maintain accurate inbound/outbound records.
• Execute safe operation of equipment, including hand trucks and pallet jacks.
• Support Service Delivery teams with ad hoc shipments for on-site service events, field repairs, and parts replenishment.
• Contribute to warehouse organization for service parts and customer equipment, including accurate placement, labeling, and sorting to support efficient service workflows.
• Contribute to inventory accuracy through cycle counts and other activities to ensure physical stock aligns with system records.
• Adhere to applicable safety, quality, and regulatory standards for a regulated medical device environment (ISO 13485, FDA, EU MDR).
• Perform other duties as assigned.

Qualifications: Knowledge, Skills, and Abilities

• Proficient in domestic and international shipping practices across parcel and freight modes.
• Proficient with carrier shipping platforms (e.g., FedEx Ship Manager®, UPS WorldShip®, or equivalent).
• Working knowledge of ERP systems for shipping, receiving, and inventory transactions.
• Proficient in Microsoft Office and Google Workspace.
• Familiar with the safe operation of stockroom equipment, including hand trucks and pallet jacks.
• Able to work independently and collaboratively, adapting to shifting priorities and deadlines.
• Quality mindset with extreme attention to detail, with the ability to spot and fix minor discrepancies, and fix them while operating in a fast-paced environment 
• Effective written and verbal communicator across internal teams, vendors, and customers.

Education and Experience

• High school diploma required; Associate's degree or technical training preferred.
• Experience in shipping, receiving, or warehouse operations required.
• Experience preparing international shipping documentation and AES export filings preferred.
• Experience with carrier shipping platforms (e.g., FedEx Ship Manager®, UPS WorldShip®) preferred.

Physical Requirements and Working Conditions

• This role requires regular reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, and lifting and carrying up to 50 pounds, along with finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
• Regular use of a computer, hand and electronic tools, and stockroom equipment (including hand trucks and pallet jacks) is required.
• This is an on-site position based at Cadwell’s headquarters in Kennewick, WA.
• Work assigned shifts to cover department hours of 6:30 a.m. – 5:00 p.m.; overtime may be required to meet business needs.

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.