Warranty Manager – Locomotive Commissioning

Technical

Boston, MA, USA

Summary of Position
Our client is seeking a Warranty Manager – Locomotive Commissioning to support the successful introduction of newly manufactured locomotives into operational service. This role is responsible for on-site technical support, commissioning oversight, issue resolution, and warranty coordination for newly delivered locomotives equipped with next-generation systems.
The Warranty Manager acts as the primary on-site technical representative, ensuring smooth commissioning activities, minimizing downtime, and driving rapid resolution of any technical or reliability concerns. The position plays a vital role in ensuring fleet readiness and supporting continuous improvement for future production.

Key Responsibilities (include but are not limited to):
On-Site Technical Representation

• Serve as the primary on-site point of contact for commissioning, testing, and technical escalation.
• Coordinate daily activities with engineering, production, and field support teams.

Commissioning & System Readiness

• Receive newly delivered locomotives and perform detailed incoming inspections.
• Execute and support all required commissioning tests, validation activities, and system checks.
• Troubleshoot mechanical, electrical, and control system issues and determine corrective actions.
• Provide training and technical guidance to maintenance and operations personnel as required.

Warranty Management

• Lead the investigation and resolution of warranty issues, including diagnosis, documentation, and validation of responsibility.
• Ensure timely corrective actions to restore equipment to service and prevent repeat failures.
• Collaborate with engineering teams to identify design improvements based on field experience.

Continuous Improvement & Technical Feedback

• Document and communicate workmanship, quality, and maintainability observations.
• Provide structured feedback on design, reliability, and serviceability to improve future locomotive builds.
• Support development and implementation of Field Modification Instructions (FMIs).

Spares & Readiness Support

• Identify critical spare parts required for field support and assist in planning optimal inventory levels.
• Support spares tracking, availability, and coordination for commissioning and operational phases.

Documentation & Reporting

• Maintain accurate records of inspections, test results, defects, corrective actions, and commissioning progress.
• Prepare detailed technical reports for internal teams.
• Support change management and configuration control related to field issues.

Requirements
Education

• Technical Diploma or Bachelor’s degree in Mechanical, Electrical, Systems Engineering, or a related field preferred.

Experience

• 5–10 years of experience in rail, heavy equipment, aerospace, defense, industrial machinery, or similar complex systems.
• Hands-on field service, warranty, maintenance, or commissioning experience required.
• Experience with electro-mechanical systems, propulsion, control systems, or rolling stock is an asset.

Skills

• Strong diagnostic and troubleshooting abilities across electrical, mechanical, and control systems.
• Excellent communication and documentation skills.
• Ability to interpret engineering drawings, schematics, and technical manuals.
• Highly organized with the ability to manage multiple priorities on-site.
• Self-directed, with the ability to operate independently under field conditions.

Other Requirements

• Ability to work on-site full time for extended periods during commissioning.
• Strong commitment to safety and adherence to field procedures.