The Furniture Mover/Driver Lead leads project teams responsible for packing, moving, delivering, and installing high-value furniture and artwork. This role ensures operations are executed safely, efficiently, and to company standards. Supervisors are expected to train team members, uphold service quality, manage job-site documentation, support damage control procedures, and communicate effectively with clients and internal departments. |
Team Supervision & Training - Direct one or more field crews on assigned jobs, ensuring all tasks are performed efficiently and safely.
- Evaluate individual and team performance, provide real-time feedback, and address behavioral or quality issues.
- Reinforce company values, expectations, and professional conduct.
Client & Internal Communication - Serve as the on-site point of contact for clients; ensure high levels of satisfaction and professionalism.
- Communicate effectively with office staff, the Field Manager, and other departments regarding job updates, challenges, and needs.
- Attend and lead team meetings focused on operations, safety, and performance goals.
Job Execution & Quality Control - Prepare for jobs by reviewing scope, materials, and staffing needs.
- Supervise the proper handling, packing, transportation, and installation of furniture and artwork.
- Demonstrate and train advanced techniques in art hanging, furniture assembly, and custom packing.
- Monitor use of tools, equipment, and vehicles for safety and efficiency.
Damage Control & Problem Solving - Investigate and report damages, collaborating with the Field Manager and Damage Control team.
- Manage communication with clients and staff regarding incident resolution.
- Promote preventative practices to reduce risk of damage.
Facility, Vehicle & Inventory Oversight - Ensure trucks, kits, and tools are clean, organized, and maintained.
- Support tagging, inventory logging, and entry processes for storage items.
- Maintain supply levels and assist with inventory consolidation and storage preparation.
Safety, Policies & Procedures - Promote OSHA compliance and company safety standards on every job.
- Ensure consistent application of company policies and recommend improvements.
Training & Development Support - Assist the Operations Manager in updating position guide books and training programs.
- Support onboarding and cross-training of new hires across field roles.
Qualifications - High school diploma or equivalent required.
- 3–5 years of experience in moving, delivery, installation, or logistics.
- Prior supervisory and customer service experience strongly preferred.
- Valid Driver’s License; must pass background check and drug screening.
- Strong communication and leadership skills.
- Basic understanding of rates, billing, and documentation.
- Able to lift/carry items up to 100 lbs and perform physically demanding tasks.
Work Environment - Frequently exposed to warehouse environments, moving equipment, road travel, and job site variability.
- May work in high-noise, high-activity settings and must follow safety procedures at all times.
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