Coordinator, Patient Care

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Total Weight Loss clinic is hiring a Patient Care Coordinator! If you're looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules
  
  

What does a Patient Care Coordinator do?

Under the direction of the Practice Administrator, this position is responsible for maintaining the consistent flow of daily operations of the practice by providing excellent customer service, effectively communicating with providers, patients, and insurance companies while efficiently handling all job functions and assigned responsibilities. The position advocates for the patient's care and works in partnership with the care team to deliver a complete, individualized plan of care to the patient.

What does a typical day on the job look like?

• Completes patient schedule management including scheduling patient surgeries; gathering patient history and physical examination information; scheduling next appointments, and completes patient follow up communications. Schedules and maintains referral management for all new patient referrals. Accurately schedules multiple procedures for multiple providers at multiple locations based on insurance and provider preferences. Maintains accurate records regarding patient's surgery and other required information. Completes patient FMLA and disability paperwork as needed.
• Meets with every initial consult patient to review insurance benefits and requirements; reviews financial details and/or discusses self-pay options. Works collaboratively with billing department to accurately communicate necessary details of care plans and payment arrangements where applicable.
• Collects information as required by insurance company such as office notes, dietician notes, psychology notes, testing and submits for insurance approval. Obtains necessary insurance authorizations and referrals and creates authorization/orders in EMR for all scheduled surgeries. Obtains all necessary outside records for physician prior to surgery.
• Works collaboratively with NKCH resources to ensure all necessary paperwork is completed accurately and timely. Provides hospital with consents, pre-operation orders and patient history and physical examination information. Ensures all Cardiac, Pulmonary, labs and PCP clearances are obtained prior to scheduling surgery.
• Schedules peer-to-peer physician meetings to obtain insurance approvals prior to surgery, if surgery has been denied. Schedules appeal meetings, writes letters and sends additional documentation to insurance companies to obtain authorizations prior to surgery, as needed.
• Performs all other duties as assigned.
  
  

What are the requirements for the job?

• Associates degree in Business or other related field; or equivalent experience in healthcare field
• Minimum of 1 year experience in medical office scheduling surgeries
• Excellent critical thinking skills with the ability to make sound decisions
• Excellent written and verbal communication skills; patient centered mentality.
  
  

Our North Star

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.