SaaS Manager

Job Description

Cadence Education is one of the premier early childhood educators in the United States, operating over 340 private preschools and elementary schools across 30 states. With over 30 years in business, we have developed an unparalleled expertise in preparing students to thrive in the next step of their childhood.

At Cadence Education, our mission is to create bright futures for children, families, employees and our communities. This mission can only be accomplished through a team of passionate childcare professionals who combine their talents to provide an unparalleled level of care and compassion for children and their families. Our research-based curriculum and home-based environments are the leading edge of early education.

Our schools are staffed with individuals who are talented, fun, and genuinely enthusiastic about child development and learning. We encourage collaboration and cherish open-communication in each school and with our corporate office.  We work hard to create an outstanding work-life balance by supporting leaders and staff members every step of the way. For additional information about Cadence, please visit www.cadence-education.com.

Benefits of Working Full Time at Cadence Education:

• Competitive compensation
• On demand pay with UKG Wallet
• 50% childcare tuition discount
• 401(k) with employer match
• Educational and professional development
• Comprehensive benefit package for all full-time employees, including:
• Paid time off that increases with seniority
• Medical, dental, vision options available
• Additional life, disability, and retirement plans
• Tuition reimbursement
• Company-paid life insurance
• Paid holidays
• 401K
• Pet insurance
• Paid CDA 

Company Overview

JOB SUMMARY:

The SaaS Manager leads the coordination, governance, and operational effectiveness of Cadence Education business applications and SaaS platforms. This role serves as a key bridge between department owners, product teams, IT, field operations, HR, finance/billing, vendors, legal/compliance, and support teams. The position is responsible for translating business needs into clear requirements, coordinating cross-functional project execution, managing escalations, improving processes, strengthening system adoption, and helping ensure business systems are reliable, scalable, well-governed, and aligned to business outcomes. This role is designed to grow beyond traditional SaaS administration into broader business systems and product operations leadership. The role may begin as a senior individual contributor / acting manager with responsibility for coordination, standards, team development, and execution, with formal people management responsibilities evolving based on organizational needs.

ESSENTIAL FUNCTIONS:

JOB QUALIFICATIONS:

Knowledge, Skills, and Abilities:

·         Must have the ability to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale. 

·         Must be approachable, people oriented, and a good listener. 

·         Must be able to communicate effectively and have excellent customer service skills. 

·         Must be a change agent able to develop, implement and maintain policies and processes. 

·         Requires the ability to be a creative, independent thinker.

·         Must exhibit a high degree of professionalism, customer service, and enthusiasm.  

·         Must possess solid analytical and problem-solving skills. 

·         Working knowledge of SaaS platforms, business applications, vendor support models, reporting/data concepts, integrations, APIs, or workflow automation.

·         Ability to understand business impacts across operations, billing, enrollment, HR, reporting, compliance, and field/user workflows

·         Requires the ability to read, write and speak effectively in English.

Education or equivalency:

·         Requires a Bachelor’s degree in business, information systems, technology, operations, or a related field preferred; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work.

Experience:

·         Requires a minimum of five (5) years of school operations, industry experience, or in school director or assistant school director role; or a related role that demonstrates a high level of understanding of the required knowledge, skills, and abilities.

Specialized training:

·         None

Certification/licensure:

·         None