Remote Banking Supervisor

What The Role Is

The Remote Banking Supervisor supports the Remote Banking Manager in leading the team on a daily basis to meet and exceed all performance targets. Specifically, the Supervisor is responsible for the day-to-day review, analysis, and origination of inbound Consumer Loan applications from new and existing customers. When necessary, the Supervisor will assist customers with the completion of pending applications, including collaboration with Community Bank and Branch Banking staff for the closing, funding, and booking of approved loan applications. The Remote Banking Supervisor assumes the responsibility of ensuring the team maintains operational soundness by assisting customers with new product sales, problem resolution, and improving efficiencies to improve the origination of new products by supporting the bank's efforts to increase the service and delivery of products and services through the Remote Banking channel.

How You will Make an Impact

• Apply agreed origination and implementation procedures and methodology on new loan requests, including the completion of any additional product and services setups to comply with all audit guidelines.
• Responsible for ensuring the Remote Banker team completes the review of inbound Consumer Loan applications on a daily basis.
• Deliver an exceptional customer experience by partnering with other teams within Remote Banking, including Online Account Origination, Alostar, and Cadence Live Teller (ITM), as well as teammates working across the Community Bank and Branch Banking network.
• Occasionally work with new applicants to verify and collect the necessary documentation required so that the centralized underwriting team may render a decision to approve or deny a new consumer loan application.
• Manage supervisory responsibilities for 5 to 10 associates, which may include recruiting, selection, performance coaching and development, and assist with termination when necessary.
• Responsible for problem solving and root-cause-analysis for any client issues.
• Responsible for providing necessary reporting to internal compliance and audit teams when requested.
• Lead and participate in the testing of new features and/or other omnichannel products, as well as collaborate with the vendor on required updates through the submission of project tickets.
• Responsible for being a subject matter expert on our online products, processes, and services.
• Must be willing and able to assist with training new teammates on the systems, processes, and procedures related to online account origination.
• Participate in testing of new software, product, services, and updates/releases.
• Collaborate with fellow Remote Banking teammates, as well as assist colleagues within the bank to resolve internal, and/or external, client needs. Identify and escalate areas for process improvement to the senior management team with the intent to improve client satisfaction.
• Demonstrate strong problem resolution and customer service skills to provide an elevated ease of doing business and strong advocacy among the customer base.
• Engage in community development activities to promote the Bank in the assigned market as well as CRA activities.
• Coach and mentor, all associates in learning the Vision needs-based sales program, including technical expertise required of their role.
• Ensure the operational efficiency, compliance and quality standards are met.
• Make sound operational decisions to deliver an exceptional customer experience while also protecting clients and the Bank.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes - including the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations and laws.
• Occasional travel may be required.
• Regular and reliable attendance.

Who You Are

• Bachelor's degree Associate's degree or equivalent work experience preferred.
• 2 years of banking experience or demonstrated outside sales experience in business, retail or other industries preferred.
• 1 year(s) of demonstrated team leadership, coaching and/or management experience in a high-performance sales and service environment preferred.
• Proven track record of exceeding activity and goal expectations in a consultative sales environment.
• Strong organizational skills with enhanced attention to detail and follow-through.
• Excellent written and verbal communication skills with the ability to solve complex problems and nurture client relationships even in contentious situations.
• Excellent understanding of Cadence Bank's products and services.
• Ability to lift up to twenty-five (25) pounds.
• Works cooperatively with others.