Logistics, Inventory & After-Sales Coordinator

Company Description

CADAR is a modern luxury jewelry house based in New York, renowned for its innovative design, meticulous craftsmanship, and contemporary interpretation of 18k gold. Established in 2015, CADAR is celebrated for its commitment to artistic expression, with each piece handcrafted by master artisans in Italy and New York. The jewelry reflects the brand's philosophy of merging light, movement, and emotion. CADAR's dedication to excellence has garnered prestigious industry accolades, including awards from Fashion Group International (FGI) and Town & Country. In 2025, the brand debuted its flagship boutique in New York City’s Meatpacking District, combining luxury retail with a unique artistic ambiance.

Role Description

This is a full-time, on-site role, based in New York, NY. The Logistics, Inventory & After-Sales Coordinator ensures the efficient handling, control, and availability of all physical products within the company. The role sits between operational logistics and analytical inventory control, combining hands-on warehouse responsibilities with stock monitoring, quality control, and after-sales logistics support. This position plays a key role in maintaining inventory accuracy, safeguarding product quality, and ensuring smooth order preparation and fulfillment.

Key Responsibilities

1. Merchandise Reception & Quality Control

• Receive incoming merchandise, components, and finished products from suppliers and manufacturers.
• Perform physical and administrative receiving checks (quantities, references, documentation, compliance with purchase orders).
• Conduct initial quality inspections in accordance with company standards and escalate discrepancies or defects.
• Ensure proper product identification, tagging, and system registration.

2. Storage & Stock Organization

• Organize and maintain secure, efficient, and traceable storage of all inventory items.
• Ensure proper handling and storage conditions adapted to high-value jewelry products.
• Maintain clear location management and stock traceability within the ERP or inventory management system.
• Implement and maintain best practices to optimize storage capacity and accessibility.

3. Order Preparation & Logistics Operations

• Prepare and verify orders for internal use, client deliveries, or transfers between locations.
• Ensure accuracy in picking, packing, labeling, and shipping documentation.
• Coordinate shipments with logistics partners and monitor delivery follow-up when required.
• Maintain packaging standards aligned with brand positioning and product protection.

4. Stock Control & Inventory Management

• Take full ownership of stock accuracy and integrity.
• Plan and execute periodic stock counts and cycle counts.
• Investigate discrepancies and implement corrective actions.
• Maintain real-time inventory updates in the company systems.
• Monitor stock movements and ensure compliance with internal procedures.

5. Inventory Analysis & Controls

• Monitor stock levels and alert relevant teams regarding low stock or replenishment needs.
• Support demand and replenishment planning through stock data analysis.
• Track and report inventory KPIs such as stock accuracy, aging, and turnover.
• Identify process improvement opportunities to enhance stock reliability and operational efficiency.

6. After-Sales Logistics Support

• Manage physical flows related to repairs, returns, exchanges, and after-sales service.
• Track items sent to workshops or suppliers and ensure proper follow-up.
• Maintain accurate records of after-sales movements and timelines.
• Coordinate internally with customer service, production, and suppliers when required.

Profil and Skills

Experience

• Experience in logistics, warehouse operations, inventory control, or supply chain operations.
• Experience in luxury goods, jewelry, or high-value products is a strong advantage.

Technical Skills

• Strong attention to detail and organizational skills.
• Good understanding of stock management principles and inventory control methods.
• Comfortable working with ERP or inventory management systems.
• Proficiency in Excel or similar data analysis tools is a plus.

Personal Qualities

• High level of reliability and accountability.
• Strong sense of ownership and responsibility for stock accuracy.
• Ability to combine operational execution with analytical thinking.
• Strong rigor, discretion, and respect for handling high-value goods.
• Team player with good communication skills.

Reporting Line

Reports to: COO