CASINO OPERATIONS SUPERVISOR

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Verifies and authorizes jackpot payouts.  

• Supports and assists slot attendants and dealers on the casino floor. 

• General monitoring of job performance of slot service specialists. 

• Covers shifts for shift managers as needed. 

• Assists casino patrons with general questions concerning the casino. 

• Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games. 

• Informs and communicates all pertinent information to the Casino Manager. 

• Observes, verifies and supervises payout transactions relative to Slots/and or Table Games. 

• Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions. 

• Completes daily personnel assignments and re-assigns personnel based on business volumes, including but not limited to Early Outs and the opening and closing of games. 

• Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance. 

• Completes performance appraisals for direct reports, providing clear direction as needed to meet departmental standards and achieve both departmental and company goals. Adheres to all departmental and company policies and procedures. 

• Responsible for key control and associated documentation. 

• Responsible for training and communicating all procedural changes/modifications/new policies governing games that are added to the casino floor. 

• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off. 

Requirements

• Two or more years’ experience in a casino environment in slots, table games, or slot performance.  

• Proficient computer skills including Microsoft Office software (Word, Excel and Outlook). 

• Must have excellent organizational and communication skills.   

• Ability to write reports, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence. 

• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• • Responsible for staff development and training programs. 
  • Responsible for rewards and recognition program to maximize employee engagement. 
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.  
  • Determines work procedures and expedites workflow. 
  • Responsible for employee performance (disciplining, coaching, counseling).