BARBACK

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides superior guest service both internal and external, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 

• Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions. 

• Responsible for learning and being familiar with all of Cactus Petes, Room outlets, Server functions, and for being able to answer general questions regarding the property. 

• Anticipate the guest’s needs and respond appropriately with a sense of urgency. 

• Clean various bars as assigned or according to rotating schedule. 

• Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers. 

• Replace and stock bag in the box (BIB) as required for beverage operations. 

• Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors. 

• Responsible for dispersing glassware to proper bars and outlets.  

• Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars. 

• Assist in major breakdown and re-assembly of bar's stock and setup. 

• Stock and maintain all self-serve stations including but not limited to coffee, cream, condiments, soda, cups, etc. 

• Assist beverage staff with various tasks as needed, and provide bartenders with needed items. 

• Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with department procedure. 

• Places fruits, glassware, paper supplies, and liquor in their designated places following established storage guidelines and safety procedures. 

• Slices fruit, fills ice bins, removes and properly disposes of all trash in accordance with department procedures. 

• Reports any maintenance problems to Assistant Beverage Manager or Beverage Manager. 

• Maintains bar cleanliness in accordance with Health Department standards. 

Requirements

• High school diploma or GED equivalent preferred. 

• Must have excellent guest service skills. 

• Able to work varied shifts and hours. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.