What are the responsibilities and job description for the Tuck's Twist Team Member position at Cactus Enterprises LLC?
Job Title: Ice Cream Shop Team Member
Location: Tuck’s Twist
Address: 675 W Kendall st Cambridge, MA 02142
Job Type: Part-time / Full-time
Compensation: $16.50/hr tips
About Tuck’s Twist
Tuck’s Twist is a fun, high-energy ice cream shop serving classic soft serve, creative sundaes, and nostalgic treats in the heart of Kendall Square. Working alongside Tuck’s All American, we deliver a full experience—from comfort food to sweet treats—all in a lively, welcoming environment.
We focus on quality, presentation, and exceptional hospitality, creating a space where guests can relax, indulge, and enjoy a memorable experience. We’re looking for enthusiastic, hardworking individuals who thrive in a fast-paced, customer-focused setting.
Job Summary
As an Ice Cream Shop Team Member, you’ll be at the center of creating a fun and memorable guest experience. You’ll take orders, prepare ice cream and desserts, maintain a clean and organized workspace, and engage with customers in a friendly, upbeat way.This role is perfect for someone who enjoys working with people, has strong attention to detail, and can keep up in a fast-paced environment.
Key Responsibilities
- Customer Service: Greet guests, take orders, and ensure they have a great experience.
- Ice Cream Preparation: Prepare soft serve cones, cups, sundaes, milkshakes, and specialty desserts
- Efficiency & Cleanliness: Maintain an organized, clean workspace and ensure compliance with health and safety regulations.
- Teamwork: Work with fellow team members to keep service smooth, efficient, and fun.
- Cash Handling (if applicable): Process payments, operate the POS system, and handle transactions accurately.
- Guest Engagement: Recommend menu items and upsell specialty treats and answer questions about flavors, toppings, and menu options
Qualifications & Skills
- Must be 16
- Outgoing, friendly personality with a strong focus on customer service.
- Ability to work in a fast-paced, outdoor environment.
- Knowledge of soft serve/ice cream is helpful but not necessary.
- Strong attention to detail and cleanliness
- Must be able to stand for extended periods and lift up to 30 lbs.
What We Offer
- Competitive hourly pay tips.
- Fun, upbeat work environment.
- Employee discounts on food and drinks.
- Opportunities for advancement within the company.
- Flexible scheduling.
If you love ice cream, enjoy working with people, and want to be part of a fun, fast-paced environment, we’d love to meet you!
Job Types: Full-time, Part-time, Seasonal
Pay: $16.50 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Paid sick time
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Cambridge, MA 02142 (Required)
Ability to Relocate:
- Cambridge, MA 02142: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18