What are the responsibilities and job description for the IT Help Desk Specialist position at Cache Valley Electric?
Help Desk IT Specialist
Cache Valley Electric | Eagle Mountain, Utah
Cache Valley Electric (CVE) is looking for a Help Desk IT Specialist to join our team and provide hands-on technical support across our systems and end users. This is a great opportunity for someone who enjoys solving problems, working with a wide variety of hardware and software, and being part of a team that keeps a large, growing company running smoothly.
What You'll Do
- Provide technical support for end-user devices including desktops, laptops, mobile devices, printers, and peripherals
- Maintain and update helpdesk tickets, ensuring accurate documentation and timely resolution
- Set up, maintain, and support end user accounts and email mailbox settings
- Participate in onboarding and offboarding of user accounts and IT equipment
- Configure, install, maintain, support, and repair peripheral devices and printers
- Maintain, replace, and service Windows and Mac computers
- Maintain accurate inventory of hardware and software assets, and track equipment assignments and returns
- Assist with administration and management of anti-virus and malware software systems
- Set up, maintain, and support file servers, shares, and external file access systems
- Install and troubleshoot CVE-adopted software packages
- Set up and maintain IT systems at job site locations across the United States (some limited travel may be required)
- Configure network switch ports and basic network equipment for remote locations
- Configure and maintain Cisco IP Phones
- Participate in on-call rotation for after-hours support
- Support Microsoft Intune, Autopilot, and mobile device management
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs)
What You Bring
- Self-starter with strong leadership skills, the ability to work well with others, and excellent communication skills
- Ability to manage time, priorities, and deadlines effectively
- Willingness to learn and grow within a team environment while contributing to process improvement
- Experience with scripting (PowerShell, Batch)
- Knowledge and experience with Microsoft Entra ID, Intune, Microsoft Office 365, current desktop and server operating systems, DNS, DHCP, and print services
- Cisco Network / Cisco Meraki experience preferred
- A /Net certification preferred
- Must be able to pass a background check
Benefits:
- Dental insurance
- Retirement plan
Work Location: In person