What are the responsibilities and job description for the HVAC Customer Care Specialist position at CABS Heating & Air Conditioning?
Our company, CABS Heating & Air Conditioning in West Sacramento, CA, is calling all customer service rock stars to apply to join our amazing office team as a full-time HVAC Customer Care Specialist!
WHAT DO WE OFFER?
Looking to advance your customer service career with a company that truly cares about your success? Well, you're in luck! We are a family-oriented company that provides flexibility and many opportunities for professional development. We pay our HVAC Customer Care Specialists a competitive wage of $17-$21 per hour, depending on experience. Our office team also enjoys wonderful benefits, including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
WHO IS CABS HEATING & AIR CONDITIONING?
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!
ARE YOU THE HVAC CUSTOMER CARE SPECIALIST WE'RE LOOKING FOR?
We're looking for someone who can provide excellent service to our clients over the phone. Is this you? Ask yourself: Do I enjoy being on the phone? Can I remain calm and collected no matter the circumstance? Do I thrive in fast-paced environments? If so, please consider applying for this customer service position at our office today!
WHAT DOES YOUR DAY ENTAIL?
This customer service position typically works at our office between 8:30 AM and 5:00 PM, Monday through Friday. The schedule can vary during our busy season.
As an HVAC Customer Care Specialist, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls. A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates. You find great satisfaction in helping our customers receive the assistance they need!
WHAT WE NEED FROM OUR HVAC CUSTOMER CARE SPECIALIST
- High school diploma OR equivalent
- 2 years of customer service experience
- Exceptional communication and customer service skills
- Basic computer skills
- Experience using Microsoft Word and Excel
- Ability to work extended hours, nights, and weekends
- Ability to read a map and geographical knowledge of our service area
If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our office team at CABS Heating & Air Conditioning!
Location: 95605
Salary : $17 - $21