What are the responsibilities and job description for the Customer Service Representative - CSR position at CABS Heating & Air Conditioning?
Become a full-time Customer Service Representative - CSR with CABS Heating & Air Conditioning and build a lasting career in West Sacramento, CA!
What do we offer our Customer Service Representative - CSR? We're glad you asked!
- $19-23/hour depending on experience spiffs
- Health, dental, and vision
- 401(k) with company match
- Paid time off (PTO)
- 5 paid sick days
- 6 paid holidays
- Paid vacation
- Birthday pay
- Growth opportunities
- Company and team events
- Performance or annual bonuses
- Continued training and certifications
Your schedule: You will work full-time during our business hours, which are from 7 a.m. to 7 p.m., Monday through Friday. We may ask you to work occasional weekends on Saturdays, and you will be notified of any additional hours or changes to your schedule. Please note that the schedule is subject to change based on seasonal demands.
YOUR DAY-TO-DAY AS OUR CUSTOMER SERVICE REPRESENTATIVE - CSR
As a Customer Service Representative, you will re-engage existing customers and develop new business connections. Utilizing our ServiceTitan database, you'll focus on reintroducing services to valued clients through personalized outreach and managing outbound calls based on customer needs. Your day will involve upselling services, scheduling follow-ups, and maintaining accurate customer information. Instead of traditional cold-calling, you'll build genuine relationships, addressing questions to foster loyalty. Staying informed about industry trends and our latest offerings will enable you to communicate effectively.
Do You Have What It Takes?
- High school diploma or equivalent
- 2 years of phone sales and customer service experience
- Strong communication and interpersonal skills
- Basic computer skills, including proficiency with CRM software
- Geographic knowledge of the service area and the ability to read maps
Preferred Qualifications:
- Experience in the HVAC industry
- Experience using ServiceTitan or similar CRM systems
CABS HEATING & AIR CONDITIONING: WHY CHOOSE US?
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!
If you think this Customer Service Representative - CSR job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. We value your time, so we won't ask you to fill out a long, drawn-out application. This initial application should take you less than 3 minutes to complete. Good luck!
Salary : $19 - $23