Program Specialist

Please apply for this job directly on the Cabrillo College job opportunities page here.

Employment Opportunity

To qualify for this internal lateral transfer opportunity, you must be a current Classified or Confidential employee of Cabrillo College and meet all of the following eligibility requirements:

• Successful completion of your probationary period
• Placed at Range 36 or higher on the Classified salary schedule or Range I or higher on the Confidential salary schedule
• Meet the qualifications of the lateral transfer opportunity as noted in the "Minimum Qualification" section of this job announcement

Unsure of your salary range? Visit HR's website to view the salary schedule for Classified or Confidential for this position.

This full-time, 100% Program Specialist for the Juvenile Justice program position assists with the planning and implementation of Juvenile Justice student programs; performs program administrative support duties including maintaining student records and databases, assisting students complete county, state, and federal applications for support and tracking program data for grant funding; works with students one-on-one and in groups to identify academic barriers and service needs; acts as a liaison between the student and resource providers; and performs related duties as assigned.

This position will be required to travel to locations other than assigned work site, and evening, holiday and/or weekend work may be required. Including but not limited to:

• Juvenile Hall
• Probation Success Centers North and South County
• Alternative High School sites throughout SC County - SLV to Watsonville and in-between
• Probation Offices North and South County
• The Evening Center (run by Probation)

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Participates in the day-to-day services and activities of assigned program that supports achievement of student academic, career and personal success; answers questions over the phone or at a front counter and resolves escalated questions and concerns from students, faculty, staff, vendors and the public regarding assigned program and services; explains program or service processes, procedures, rules and guidelines.
• Performs administrative or program support functions requiring specialized knowledge of program and administrative work processes; maintains program calendars and schedules; maintains student records, databases and files; verifies student initial and ongoing program eligibility and tracks program participation and academic progress for funding or reimbursement purposes; generates and reconciles reports from multiple data sources.
• Interacts directly with community partners including Santa Cruz County Probation, Santa Cruz County Office of Education, Barrios Unidos, MILPA, and others, requiring adherence to specific rules and cultural awareness of the criminal justice system.
• Performs intake duties and schedules students for counseling services or provides referrals to other departments, the county or community services; oversees the distribution and tracking of a variety of vouchers; independently performs research for Counselors and other faculty on specific student issues and resolves routine issues.
• Directly assists students with overcoming obstacles to achieving personal and academic success through access to academic and support services; acts as a liaison between student, other campus programs and departments and refers students to counselors and to community resources.
• Monitors budget allocations and expenditures; maintains financial and statistical records and prepares reports; assists in developing program budgets, objectives and procedures within District guidelines; tracks and maintains payments to students and federal, state and county reimbursement data for services; may perform program cashiering functions.
• Assists with the logistics of major events including liaison work with other campus departments and facilities, event participants, vendors and sponsors; oversees logistics for and participates in outreach and matriculation programs, orientation activities, workshops, cultural experiences and academic support/tutoring programs.
• Assists in coordinating resources to respond to students in crisis or who require academic intervention.
• Participates in program marketing including preparation of promotional materials, invitations and publications; updates and maintains the department or program website and social media accounts.

OTHER DUTIES

• Assists with recruiting, hiring and training student employees and monitors their work for accuracy and conformance with applicable requirements and standards.
• Participate on internal and external committees; interacts with community agencies, business/ industry, local government, local high schools, other colleges and academic institutions (i.e. attends weekly Juvenile Justice team meetings and a variety of training by Juvenile Justice experts, training in trauma-informed care, motivational interviewing, and training by the Santa Cruz Probation Office regarding rules and expectations while in the Juvenile Hall and other Probation supervised environments).
• Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff.
• Performs related duties as assigned.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this class, employees may sit or stand for extended periods and are regularly required to talk or hear, in person and by telephone; use hands to finger, handle, feel or operate computers and other standard office equipment; and reach with hands and arms. Duties require close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Employees work under typical office conditions subject to frequent public contact and interruption; and to intermittent exposure to individuals acting in a disagreeable fashion.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Understanding of, and sensitivity to, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation, of community college students, faculty and staff AND
• Graduation from an associate degree program and coursework applicable to the program AND at least three (3) years of progressively responsible experience in student support, human services, or social services OR
• An equivalent combination of training and experience

PLEASE NOTE:

• Additional experience as outlined above may be substituted for the education on a year-for-year basis, or additional education may be substituted for the experience on a year-for-year basis, up to two (2) years.
• Experience working with those incarcerated and/or impacted by the justice system

Desired:

• Bilingual skills in English/Spanish is desired

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Modern office practices, procedures and equipment including advanced knowledge of computers and applicable software programs.
• General principles, practices and techniques used in customer service, public relations and community outreach.
• Program goals, objectives, policies, procedures and practices applicable to area of assignment.
• District and community resources including governmental, community, and social service organizations and their functions.
• Common issues and challenges facing a diverse population of community college students.
• District rules, policies and procedures applicable to departmental and division operations.
• Basic research methods and analysis techniques.
• Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
• Applicable sections of the California Education Code, Title V and other applicable laws.
• The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student records.

Skills and Abilities to:

• Provide customer service in person and over the phone.
• Comprehend requests for information or assistance, identify appropriate resources and advocate effectively for students and program participants.
• Compose clear, concise and comprehensive correspondence, reports, studies, agreements, presentations and other written materials from brief instructions.
• Track and report statistical information utilizing complex spreadsheets and databases.
• Perform mathematical calculations; assist in monitoring a program or department budget.
• Assist in the planning and implementation of programs and activities in assigned program or department.
• Understand, interpret, explain and apply applicable laws, codes and regulations.
• Exercise tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Maintain confidentiality of District and student files and records.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Establish and maintain effective working relationships.
• Uphold the District's mission, values and objectives including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect and engagement.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

• A valid California driver's license.

Additional Information

Starting Salary Range: $4,568 to $6,122 per month, plus 5% annual increases up to step 7, Full-time, 100% assignment (40 hours per week), 12 months per year; Monday through Friday, 8:00 a.m. – 5:00 p.m. with evenings and weekends as required.

Application Process:

• Complete the application with a minimum of three (3) professional references and answer all supplemental questions; provide detailed information to aid in determining the minimum qualification requirements have been met
• Attach resume
• Attach all unofficial transcripts for college coursework completed, if applicable, displaying any degrees conferred (photocopies, scans, photos, and downloads are acceptable). Foreign transcripts must be evaluated for U.S. equivalency and are at the applicant's expense

Please note: All application materials must be received by 11:59 pm on the closing date indicated above.

Attention Applicants

Conviction History Policy

A conviction does not necessarily preclude employment. The California Education Code Section 87405 prohibits employing individuals convicted of certain sex or controlled offenses, as defined in the California Penal Code. Section 87405 also creates several exceptions to this prohibition, which includes an exception for an applicant whose conviction is dismissed pursuant to Penal Code Section and have obtained or applied for a certificate of rehabilitation under the Penal Code.

The Fair Chance Act (Assembly Bill No. 1008), effective January 1, 2019 added a new section to the Fair Employment and Housing Act (at Government Code § making it illegal for most employers in California to ask about the criminal record of job applicants before making a job offer. This means job advertisements, job applications, and interview questions cannot include inquiries into an applicant's criminal record. The purpose of the law is to allow applicants to be judged based on their qualifications.

After making a job offer, employers are allowed to conduct a criminal history check, and the law requires an individualized assessment of an applicant's conviction history. Each case is given individual consideration and carefully reviewed by the Cabrillo College Human Resources Office per the California Fair Chance Act (AB 1008) and the California Community Colleges Fair Chance Hiring Best Practices.

Applications

Only completed applications with the above required documents will be reviewed by the committee. Application materials not required (including cover letters or letters of recommendation) for this position will not be reviewed. Remove personally identifiable information such as personal photos, social security number, birth date, age, and gender from your application materials.

Questions? Concerns? Please contact HR as Departments, Divisions, and Committee Members are unable to discuss active recruitments with potential candidates.

Selection Procedure

A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email, and by accessing your application profile.

EEO Statement

Cabrillo College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status or protected veteran status.

Accommodations

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources

Salary : $4,568 - $6,122