Systems Analyst I/II

Description

Job Summary

Our Systems Analysts are responsible for the successful integration of computer systems and information engineering. To that end, they spend much of their time testing new products before they launch, updating our website, and providing technical support to our internal staff through researching and responding accurately and in a timely manner to various requests and inquiries. Additionally, they are responsible for a myriad of special projects that enhance our ability to serve our customers exceptionally well through information services technology.

Job Responsibilities

In the spirit of our Company’s mission, values and culture, the duties listed below serve as illustrations of the various types of work that may be performed by our Systems Analyst I/II. We also expect our Systems Analyst I/II to carry out other responsibilities that are similar, related or a logical assignment to this job class.

• Analyzes and documents business problems and recommends solutions; actively participates in the evaluation of business requirements; contributes to and/or performs process analysis of systems to identify alternative business solutions or process improvement opportunities.
• Tests new and existing system behaviors to ensure alignment with requirements; contributes to the development of test plans and process flows.
• Creates and/or modifies forms and compliance deliverables to appropriate business stakeholders according to project timelines; serves as a forms compliance subject matter expert in assigned categories; tests new and existing forms and trigger conditions to ensure alignment with requirements.
• Assists with upgrades and rollouts; participates in monitoring system performance and availability; oversees and/or performs system maintenance; identifies enhancement opportunities for existing systems and processes; as assigned, assists in development and/or performs related training.
• Assists in the development and maintenance of comprehensive documentation of business requirements and test plans; assists in the preparation of user documents and training materials.
• Actively contributes as a member of Cabrillo Coastal to ensure that customer expectations are met and exceeded; troubleshoots and resolves team members’ technical and hardware issues and effectively trains team members’ on Computer, telephone and/or other technology applications and/or software, etc.; assists in the development of communication plans and related activities.
• Dynamically enhances Company's success by taking advantage of learning and development opportunities and personally integrating positive actions to improve individual performance.
• Coordinates, oversees, participates in and/or carries out "special" projects either independently or as a member of a group, as assigned.

Overview of Job Family

Comprised of focused, innovative and analytical problem solvers and “forward” thinkers, our Systems/Information Technology team develops, enhances and safeguards our Company’s information technology and systems. Suffice it to say that, without this dedicated group of individuals, we wouldn’t be where we are today as a growing, thriving Company. In fact, our Systems team has consistently set the gold standard for our Company in terms of over-all team performance and corresponding results. Our Systems-focused team is extremely important to our Company’s success as the team is responsible for testing, maintaining, monitoring and improving through innovation our information systems, including coordinating the installation of insurance products/programs into the Company’s software, the ongoing, successful integration with our website and keeping us up and running at full capacity to meet and exceed our customers’ needs at all times. Additionally, the IT-focused team maintains and constantly seeks ways to enhance the reliable operation, superior performance, high speed and/or sensible organization of our network systems and servers, as well as our network-attached computers, multi-site, IP-based telephone networks and other Company technologies. Additionally and significantly, our IT-focused team consults with our security vendors and oversees and maintains the highest level of security for our network systems, computers, and our offices. Finally, ALL of our Systems/IT team members effectively work with ALL of us at Cabrillo Coastal to troubleshoot and resolve a myriad of routine to highly complex issues that come up from time-to-time, facilitating our abilities to better utilize several, different job-dependent technologies to enhance our Company’s success and profitability.

Requirements

Qualities: Strong intellectual curiosity; Self-Motivated; Tactful; Quality-Oriented; Service-Oriented; Detail-Oriented; Self-Starter; Team Player; Multi-Tasker; Adaptable; Flexible; Strong Work Ethic; Positive “Can Do” Attitude; Exceptional follow-through; Sense of Urgency; Integrity; Ability to maintain composure and professionalism in fast-paced and sometimes stressful environment.

Strong skill sets in the following areas: organization; problem analysis/solving; conflict resolution; active listening; oral and written (with an emphasis on email) communication; information analyses; time management/working under tight deadlines.

Strong knowledge of: Standard business software and web-based engine operations (e.g., Microsoft Word, Microsoft Excel and Internet Explorer), Software Testing and Maintenance.

Licenses/Certification: N/A

Education & Experience: Bachelor’s degree in Computer Information Science, Information Technology, Management Information Systems or related field and/or two or more years of Computer Information Systems experience or an equivalent combination of education and experience. Master’s degree is a plus.