What are the responsibilities and job description for the Service BDC Representative position at Cabral Chrysler Jeep Dodge RAm?
Job Description
We are looking for experienced representatives for our Business Development Center. This is NOT a telemarketer position. Our representatives are responsible for engaging customers, building relationships.
At Cabral Chrysler, Jeep, Dodge, Ram we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
Benefits
- Medical & Dental Insurance
- Vision Discount Program
- Paid vacation
- Life insurance
- Growth opportunities
- Paid Training
- Family owned and operated
Responsibilities
- Answer and analyze all inbound calls and work with customer
- Answer all incoming phone calls using inbound scripts to schedule appointments
- Contact customers using outbound scripts to schedule appointments for service
- Schedule all future contact as needed
- Reschedule no-show customer appointments
- Generate emails and phone calls according to contact timelines
- CSI follow up phone calls
- Forward all customer concerns to Service Manager and follow-up
Qualifications
- Customer service phone experience required
- Automotive experience preferred
- Must have strong customer service acumen
- Excellent conversational skills
- Must enjoy working with other professionals in a very friendly and team-oriented environment
- Must be on time
- Must be able to handle heavy phone contact
- Ability to work multiple software applications
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20
