What are the responsibilities and job description for the Customer Service Representative position at Cable Pipe and Leak Detection?
Cable Pipe and Leak Detection, with a 49-year history of professionalism and superior customer service, is seeking a dependable Customer Service Representative. The candidate should be able to multitask, be proactive and efficient, and work closely with the dispatch department. We offer training and development for career growth and leadership potential. Experience in plumbing, utility locating, HVAC, or other service fields is preferred. The schedule includes weekdays during training, potentially shifting to include a weekend day post-training. Participation in after-hours on-call service rotation is required.
Required Qualifications:
- Professional and clear communication with excellent customer service.
- High school diploma.
- Typing speed of 30 words per minute.
- Proficiency in operating office phone systems.
- Strong listening and multitasking abilities.
- Accountability and strong work ethic.
- Organizational skills and attention to detail.
- Ability to learn and follow communication scripts.
- Effective communication through interoffice platforms, Teams, email, etc.
- Proficiency in Microsoft Outlook.
- Bilingual (Spanish) is a plus but not required.
- Availability to work "on-call" and "weekend" shifts*
Daily, Weekly & Monthly Duties:
- Exemplify CPL’s Core Values.
- Be punctual and ready to work.
- Professionally greet and communicate with customers.
- Identify customer needs, inform about CPL’s services and process orders.
- Handle emergency and non-emergency calls, recording significant information.
- Input accurate data into the computer system and minimize errors.
- Navigate Field Service Management Software.
- Maintain a professional appearance and attitude
We offer competitive pay ($18.00 - $21.00 per hour for a 40-hour week), employee medical insurance, a Simple IRA Plan with contributions, and paid vacation that increases with tenure. Performance bonuses, on-call and overtime hours are available. Enjoy regular company outings and the prestige of working for a respected company with a 49-year history. The job type is full-time.
Salary : $18 - $21