What are the responsibilities and job description for the Service Advisor Assistant - Cable Dahmer Cadillac position at Cable Dahmer Automotive Group?
Service Advisor Assistant
Location: Cable Dahmer Cadillac of Kansas City
Pay Rate: $40,000-$60,000/year (commission driven)
Full-Time
Job Summary:
We are seeking a motivated and detail-oriented Service Advisor Assistant to support our Service Advisors and help deliver a best-in-class experience to our customers. This role focuses on behind-the-scenes administrative and communication tasks, allowing the Service Advisor to stay focused on customer interaction and sales performance.
Responsibilities:
- Assist assigned Service Advisor with daily tasks to improve workflow and customer satisfaction
- Communicate with customers via phone, text, and email to provide updates on vehicle status, repair recommendations, and completion timelines
- Handle repair order processing and billing with a focus on speed and accuracy
- Submit and follow up on warranty claims with extended warranty providers
- Coordinate parts ordering and delivery timing with the Parts Department
- Support appointment scheduling, shuttle rides, and loaner vehicle coordination
- Prepare daily paperwork and service files to ensure the Advisor is ready for customer contact
- Maintain up-to-date notes and documentation in the DMS
- Provide additional administrative support as needed to ensure service operations run efficiently
Qualifications:
- High school diploma or equivalent (college or tech school experience is a plus)
- Prior experience in a dealership service department or customer service environment preferred
- Strong communication skills, both verbal and written
- Organized, detail-focused, and able to manage multiple priorities under pressure
- Familiarity with dealership management systems (Reynolds & Reynolds Ignite experience is a plus)
- Professional, team-oriented, and customer-focused attitude
Compensation Overview:
- 30% of assigned Service Advisor’s gross earnings (paid weekly)
- 15% of assigned Service Advisor’s spiff commissions
About Cable Dahmer:
At Cable Dahmer Automotive Group, we take pride in being a trusted dealership group dedicated to providing top-quality vehicles, exceptional customer service, and a strong commitment to our community. With a focus on innovation and excellence, we strive to create a welcoming and professional environment for both our customers and employees.
We believe in fostering career development through training, mentorship, and leadership opportunities. Our goal is to support our team members in achieving their professional growth while maintaining a customer-first approach.
EEO, including disability/vets
We believe in fostering career development through training, mentorship, and leadership opportunities. Our goal is to support our team members in achieving their professional growth while maintaining a customer-first approach.
EEO, including disability/vets
Salary : $40,000 - $60,000