Lead Retail Keyholder - Napa, CA

Pay: $18.00/hour

Love fashion, styling, and leading a team? Join the cabi Outlet team as a Key Carrier and help create a shopping experience customers can’t stop talking about.

We’re looking for an energetic, customer-focused leader who thrives in a fast-paced retail environment and enjoys building relationships, driving sales, and supporting a positive team culture. If you’re passionate about fashion and ready to take the next step in retail leadership, we’d love to meet you.

As a Key Carrier, you’ll be a trusted member of the leadership team — helping drive store success while delivering exceptional customer experiences every day.

• Deliver personalized styling and customer service that makes every guest feel valued
• Build lasting customer relationships through outreach and clienteling programs
• Support sales goals, KPIs, and daily store performance
• Provide support with phone orders and customer inquiries
• Lead by example on the sales floor with energy, professionalism, and positivity

• Help create a fun, collaborative, and high-performing work environment
• Serve as Manager on Duty when assigned
• Support Sales Associates through coaching, communication, and teamwork
• Assist with daily operations and ensure company standards are upheld

• Assist with merchandising and maintaining visually appealing displays
• Support inventory, shipment processing, and store organization
• Handle cash management and bank deposits with accuracy and integrity
• Help maintain a clean, organized, and welcoming store environment

• Previous retail experience as a Key Holder, Supervisor, Retail Associate, or similar role preferred
• Strong communication and people skills
• Passion for fashion, styling, and customer engagement
• Leadership mindset with the ability to motivate and support a team
• Organized, dependable, and able to multitask in a fast-paced environment
• Comfortable using Microsoft Office and POS systems
• Flexible availability, including nights, weekends, and holidays

• High school diploma or GED preferred
• 1 year of retail experience preferred

• Opportunity to grow into retail leadership
• Fashion-focused, customer-centered environment
• Supportive and collaborative team culture
• Dynamic workdays where no two shifts are the same
• Employee break area and supportive store environment

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 lbs occasionally
• Comfortable climbing ladders and step stools as needed

If you’re ready to combine your love of fashion, customer connection, and leadership into an exciting retail opportunity, apply today and become part of the cabi Outlet team!