MHN Unified Communication Administrator

Marshall Health Network, Inc.

Position Title: Unified Communications Administrator

Position Summary:
Reporting to the Manager of Technical Services, the Unified Communications Administrator is part of a team responsible for operating and maintaining the organization’s voice and communications infrastructure, ensuring the reliability and performance of phones throughout the enterprise. This includes voice routers, switches, skills-based call routing, and associated hardware and software. The Unified Communications Administrator accomplishes these responsibilities by monitoring system performance, conducting testing, identifying root causes of performance issues, and collecting data to promote maximum security and reliability.

System-Specific Duties and Responsibilities:

• Oversee and support daily administration of the organization’s phone environment.

• Maintain physical components of voice systems, including cables, switches, routers, and other network devices.

• Implement networking and telecommunication infrastructure, and support network equipment such as routers, switches, circuits, servers, racks, and other relevant hardware.

• Maintain hardware and software such as servers (physical and virtual), virtualization platforms, VOIP phones, and other relevant hardware and software.

• Monitor and test voice performance, prepare reports, and troubleshoot performance issues.

• Configure Unified Communications devices according to appropriate security standards, monitor security measures, and resolve security issues as necessary.

• Manage licenses for servers and software.

• Ensure all phone hardware is patched and updated, coordinating maintenance and downtime as necessary.

• Support help desk staff with tickets related to Unified Communications issues.

• Perform other duties as assigned by the organization.

Organizational Relationship:

• Reports to: Communications Supervisor, Marshall Health Network

Qualifications:

Education:

• Bachelor’s degree in computer science, networking, or related IT field, or equivalent combination of education and experience required.

• Relevant certification (CCNA, Network , Microsoft) preferred.

Experience:

• Three (3) years of experience managing networks and IT infrastructure required.

• Hospital or healthcare experience preferred.

Position-related experience includes:

• Knowledge of computer hardware, networks, and peripherals.

• Knowledge of VOIP phone deployment and voicemail setup.

• Knowledge of various cable types.

• Excellent network, server, and PC troubleshooting skills.

• Excellent network analysis fundamentals.

• Strong technical, analytical, and problem-solving skills.

• Strong written and verbal communication skills.

• Customer service and interpersonal skills for working with clinicians and coworkers.

• Ability to communicate complex matters to others with varying levels of education.

• Ability to work under pressure and manage multiple projects.

• Ability to meet aggressive deadlines.

• Advanced skill level with MS Office.

Physical Demands and Working Conditions:

• Ability to push/pull objects less than 35 pounds.

• Perform simple manipulative skills such as writing, collating, and grasping objects.

• Perform tasks requiring eye-hand coordination such as operating computers and keyboarding.

• Perform gross motor coordination such as reaching, turning, and moving about.

• Be mobile and move from one place to another.

• Hear normal sounds with some background noise.

• Perform moderately difficult manipulative skills and see objects closely.