SOCIAL WORK PROGRAM MANAGER - AFTER HOURS (2ND AND 3RD SHIFT)

This position has been reposted. Applicants who previously applied remain under consideration and are not required to reapply.

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. 

Lead with Purpose - Make a Difference After-Hours!

Cabarrus County is seeking a dedicated Social Work Program Manager (After Hours - 2nd & 3rd Shift) to provide leadership and oversight of critical child welfare operations during evenings, nights, and weekends. This role supports frontline staff, provides guidance, coordinates emergency response, and ensures continuity of care for children and families during urgent and complex situations.

The ideal candidate brings strong supervisory experience, sound judgment, and a commitment to high-quality service delivery. This is a unique opportunity to lead when it matters most while being part of a collaborative, mission-driven organization.

Apply today and help strengthen our community - one shift at a time.

Hiring range for this position is $70,075.20 - $83,782.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 25.

General Definition of Work:

The After-Hours Program Manager performs advanced professional and managerial work providing leadership, coordination, and oversight of Child Welfare after-hours operations, including second shift, night shift, weekends, and holidays. This position ensures timely, safe, and compliant response to reports of abuse, neglect, and dependency occurring outside of standard business hours.

The After-Hours Program Manager serves as the primary management contact for after-hours decision-making, emergency response, placement coordination, and critical incident management, providing supervisory support and operational continuity to staff working non-traditional schedules.

• Primary Schedule: Monday–Friday, 2:00 PM–11:00 PM
• Additional Expectations:
  • Flexibility to attend meetings outside of scheduled hours
  • Leadership presence during peak after-hours periods and critical incidents
  • Overnight and weekend after-hours coverage, rotating with other Program Managers

• 1 Supervisor
• 2 Second Shift Social Workers
• 12-hour schedules with rotating days and weekends

• 1 Supervisor
• 2 After-Hours Social Workers
• 12-hour schedules with rotating days and weekends

Essential Functions:

• Planning, directing, managing, and monitoring the delivery of a child welfare program and services section. Oversees the reviewing of casework, holding conferences, and assisting social workers in resolving difficult case situations. Consulting with subordinate supervisors on issues impacting program goals, objectives, policies and the delivery of services. Modifying or changing work assignments to maintain a balanced workload among subordinate staff. Ensuring compliance with local, state and federal regulations.  Interpreting and providing guidance on regulations and procedures. Assisting with the development, monitoring and yearly evaluation of program goals, performance measures, and annual budget.  Preparing and maintaining records, files, reports, and confidentiality.

 (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Plan, direct, and oversee all after-hours Child Welfare operations, including second shift, night shift to include holidays and some weekends. 
• Ensure timely response to reports requiring immediate action in accordance with state and county mandates.
• Provide management-level decision-making related to child safety, emergency removals, placement decisions, and critical incidents occurring after hours.
• Ensure compliance with federal, state, and local child welfare laws, regulations, and policies during after-hours operations.
• Monitor after-hours workload trends, response times, and service outcomes; implement process improvements as needed.

• Provide supervisory oversight and on-call management support to after-hours Social Workers, Supervisors, and on-call staff.
• Ensure appropriate staffing coverage, supervision, and escalation procedures are in place for all after-hours shifts.
• Provide coaching, guidance, and consultation to staff responding to high-risk or complex situations.
• Participate in hiring, training, performance management, and corrective action for after-hours staff.

• Serve as the primary management contact for after-hours emergencies, safety concerns, and critical incidents.
• Coordinate with law enforcement, courts, hospitals, placement providers, and emergency shelters during after-hours responses.
• Ensure appropriate documentation, notifications, and follow-up occur following critical incidents or emergency actions.
• Support countywide emergency response efforts, disaster operations, and emergency shelter activation as required.

• Maintain effective communication between after-hours staff and daytime leadership to ensure continuity of care and case follow-up.
• Collaborate with community partners, placement providers, and contracted services to ensure after-hours coverage and responsiveness.
• Represent the department in after-hours operational discussions, workgroups, or emergency coordination efforts.

• Review after-hours incidents, referrals, and case actions for quality, compliance, and consistency.
• Prepare and maintain accurate documentation, reports, and records while ensuring confidentiality.
• Identify training needs and recommend policy or procedural updates related to after-hours operations.
• Perform related duties as assigned, including direct response support when operationally necessary.

• Extensive knowledge of child welfare practices, CPS investigations, and after-hours response protocols.
• Knowledge of federal, state, and local child welfare laws, regulations, and policy requirements.
• Strong leadership skills with the ability to make sound, time-sensitive decisions in high-risk situations.
• Ability to supervise, coach, and support staff working in fast-paced, high-stress environments.
• Strong communication skills, both written and verbal.
• Ability to analyze operational data and identify trends impacting after-hours services.
• Ability to collaborate effectively with multidisciplinary teams, law enforcement, courts, and community partners.
• Ability to remain calm, decisive, and trauma-informed during emergencies and critical incidents.

Education and Experience:

• Master’s degree in Social Work and three (3) years of directly related experience, including two (2) years in a supervisory or lead role; OR
• Bachelor’s degree in Social Work and four (4) years of directly related experience, including two (2) years in a supervisory or lead role; OR
• Master’s degree in a counseling field and four (4) years of directly related experience, including two (2) years in a supervisory or lead role; OR
• Bachelor’s degree in a human services field and five (5) years of directly related experience, including two (2) years in a supervisory or lead role; OR
• Bachelor’s degree in any field and six (6) years of directly related experience, including two (2) years in a supervisory or lead role.

• Directly related experience includes child welfare, CPS investigations, case management, crisis intervention, placement coordination, and after-hours response.
• An equivalent combination of education and experience may be considered.

One year of work experience can be credited for completion of the North Carolina social work pre-service training or collaborative.

• Valid North Carolina driver’s license (or ability to obtain).
• Position is designated as safety-sensitive under the County Drug-Free Workplace Policy.
• Child Welfare position: must complete NC Child Welfare Pre-Service Training and required in-service trainings.
• Position requires regular after-hours, overnight, weekend, and holiday work, including on-call management responsibility.
• Must meet required response timeframes for reports and emergencies according to state policy.

• Light work: lifting up to 20 pounds occasionally and 10 pounds frequently; some assignments may require lifting up to 50 pounds.
• Requires mobility including walking, stair climbing, kneeling, and field response activities.
• Requires clear verbal communication and strong listening skills.
• Exposure to unsafe environments, emotionally intense situations, or hostile individuals is possible.
• May require personal protective equipment.

Supplemental and Contact Information:

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.  

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.  Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. 

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.

Salary : $70,075 - $83,782