ELIGIBILITY PROGRAM MANAGER - FOOD & NUTRITION SERVICES

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Recruitment Range: $60,569.60 - $72,384.00. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 22.

General Definition of Work:

Performs advanced professional level responsible supervisory work in the guidance, coordination, and delivery of eligibility programs and services within a unit of the Economic and Family Support Services Division within the Department of Social Services. Work is circumscribed by federal, state, and county constraints, but within those constraints the employee exercises independent judgment and initiative. Work is performed under regular supervision of the Eligibility Program Administrator. Supervision is exercised over eligibility staff.

Examples of Duties

Essential Functions/Typical Tasks:

Plans, directs, supervises, and participates in the delivery of eligibility programs and services; reviews casework, holds conferences, and assists eligibility specialist staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Supervises eligibility specialist staff and eligibility supervisors. Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Ensures supervisors are balancing workloads within their unit.
• Evaluates and makes necessary adjustments in personnel assignments, staffing and organizational design for maximum efficiency.
• Implements changes in work procedures or processes to meet program or service demands and client needs.
• Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
• Provides detailed analysis to management on administrative and/or budgetary issues.
• Assess training needs and ensure appropriate training takes place.
• Evaluates the work of the unit via quality assurance reports, State computer error printouts, and input from other supervisors and staff.
• Enforces policies and procedures and ensures compliance.
• Conducts team meetings and monthly conferences.
• Supports and provides input on divisional and agency goals and objectives.
• Participates in long-range planning for the division.
• Prepares reports.
• Maintains records, files, and confidentiality.
• Performs duties related to disaster situations and emergency shelter operations.
• Performs related tasks as required.

Knowledge, Skills, and Abilities:

Thorough knowledge of eligibility programs and required documentation. Considerable knowledge of the use of program manuals. Considerable knowledge of community services and programs that may affect eligibility. Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures. Considerable knowledge of casework supervision. Considerable knowledge of eligibility principles, techniques, and practices and their applications to casework. Working knowledge of office equipment, audiovisual equipment, computers, and applicable software. Ability to instruct, organize, supervise, and direct the work of subordinates. Ability to resolve conflict and provide mediation. Ability to tolerate high-stress situations. Ability to assess situations, extract the relevant information, and to make appropriate decisions. Ability to communicate and present ideas effectively verbally or in writing. Ability to establish and maintain effective working relationships with staff, other supervisors, management, employees, and the general public.

Minimum Education / Experience requirements

Education and Experience:

Requires a high school diploma or equivalent. Requires four years of experience as an eligibility specialist or investigator in an eligibility program in North Carolina, preferably with at least one year of supervisory experience and or an equivalent combination of training and experience. Requires strong computer skills, particularly with programs such as Word and Excel. Ability to speak Spanish is desirable.

Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both.

If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that Cabarrus County will verify your educational credentials. Official transcripts must clearly show the specific credential awarded to ensure accurate validation.

Special Requirements:

Possession of an appropriate driver’s license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the business need. May be required to travel for trainings/meetings. May be required to manage a Disaster Shelter during State/Local or National crisis.