Medical Office Clerk (Langley)

MEDICAL OFFICE CLERK

SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments
of a medical treatment facility.

1. QUALIFICATIONS:
1.1. Mandatory knowledge and skills.
1.1.1. A fully qualified typist with a minimum of 50 WPM is required.
1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer
service skills.
1.1.3. General office administrative and clerical skills to perform receptionist duties and answer
telephones.
1.1.4. Ability to communicate effectively, both orally and in writing.
1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
1.3. Experience. At least 6 months of experience in office setting.
1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

2. UNIQUE MILITARY HEALTHCARE SYSTEMS/PROCEDURES:
2.1. Armed Forces Health Longitudinal Technology Application(AHLTA)
2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS
2.3. Defense Enrollment Eligibility Reporting System (DEERS);
2.4. Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

3. PERFORMANCE OUTCOMES:
3.1. Greets patients/visitors at a front desk, information center or office setting.
3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
3.4. Obtains updates and files medical records as needed.
3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
3.6. Ensures arrival of medical records prior to appointment(s).
3.7. Initiates and locates patient medical records as needed.
3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
3.9. Performs other administrative and clerical duties in support of the medical care and operational support.
3.10. Creates appointment schedules and templates in patient appointment computer system.
3.11. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Specific policies, procedures, and instructions/regulations for the place of performance are as
follows:

• Shall assist GPM in developing, inputting, and maintaining provider templates/schedules in CHCS.
• Coordinates patient referrals with RMC and PCMH team as needed.
• Will obtain referral reports from RMC when needed and route to appropriate provider.
• Will place T-cons to the ordering provider (as the usual method to notify a provider of results) for any results received.
• Will obtain paper copies or route the referral results to the PCM when he or she is not the ordering provider.
• Will perform End of Day processing at the end of clinic each day in line with SGH or Flight Commander Guidelines.
• Will assist RMO in auditing Third Party Collections (TPC) forms to provide for maximum MTF reimbursement and will comply with all duties.
• Members will adhere to all written medical treatment facility instructions and policies.