Medical Office Clerk (Honolulu)

MEDICAL OFFICE CLERK

SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments
of a medical treatment facility.

QUALIFICATIONS:
*Mandatory knowledge and skills.
*A fully qualified typist with a minimum of 50 WPM is required.
*General medical ethics, telephone etiquette, and excellent communication and customer service skills.
*General office administrative and clerical skills to perform receptionist duties and answer telephones.
*Ability to communicate effectively, both orally and in writing.
*Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
*Experience. At least 6 months of experience in office setting.
*Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTHCARE SYSTEMS/PROCEDURES:
*Armed Forces Health Longitudinal Technology Application(AHLTA)
*Composite Health Care Systems (CHCS) and/or MHS GENESIS
*Defense Enrollment Eligibility Reporting System (DEERS);
*Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
*Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

PERFORMANCE OUTCOMES:
*Greets patients/visitors at a front desk, information center or office setting.
*Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
*Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
*Obtains updates and files medical records as needed.
*Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
*Ensures arrival of medical records prior to appointment(s).
*Initiates and locates patient medical records as needed.
*Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
*Performs other administrative and clerical duties in support of the medical care and operational support.
*Creates appointment schedules and templates in patient appointment computer system.
*Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.