What are the responsibilities and job description for the Crew Member position at CA Planet?
Benefits:
The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
Essential Duties And Responsibilities
- Free uniforms
- Opportunity for advancement
- Employee discounts
- Health insurance
- Training & development
The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
Essential Duties And Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Collect balances.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner, and escalate to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service/hospitality background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Required to be available on Saturdays and Sundays.
- Some typing is required.
- Will occasionally work with toxic chemicals.