What are the responsibilities and job description for the AT&T Customer Service Representative position at CA Fiber Solutions?
Join CA Fiber Solutions, a results-driven sales and development firm, as an AT&T Customer Service Representative in Garden Grove CA. We specialize in connecting our customers with the wireless solutions they deserve, and right now, that means putting AT&T's incredible smartphones and plans into their hands through our AT&T Customer Service Representatives.
As an AT&T Customer Service Representative, you'll connect customers with the smartphones and wireless plans that keep them connected. The AT&T Customer Service Representative also engages customers in person and introduces them to AT&T's services. Every conversation is a chance to educate, advise, and close, because great service is the foundation of great sales.
Responsibilities of the AT&T Customer Service Representative
- Provide in-person sales consultations to help customers identify the most suitable AT&T smartphone plans and devices based on their lifestyle needs.
- Build trust in person with our customers, explaining AT&T’s latest offerings and benefits in a clear, relatable manner to encourage informed decisions.
- Assist customers with device setup, troubleshooting, and account management in person to ensure a smooth transition to AT&T services.
- Actively promote AT&T’s exclusive plans, promotional offers, and new devices to increase customer adoption and satisfaction.
- Listen attentively to customer concerns and preferences, providing tailored recommendations that highlight AT&T’s network coverage and service reliability.
- Educate customers on AT&T’s mobile features and services, emphasizing how they enhance their communication experience.
Qualifications of the AT&T Customer Service Representative
- A high school diploma or equivalent is preferred.
- Experience in sales or customer service is a plus, but not required.
- Team‑oriented mindset with willingness to collaborate and share sales best practices.
- Strong verbal and written communication skills to connect with diverse customers.
- Commitment to building long‑term customer loyalty through customer service.
Pay: $4,000.00 - $6,600.00 per month
Work Location: In person
Salary : $4,000 - $6,600