What are the responsibilities and job description for the AV Technician/Desktop Support position at C4 Technical Services?
IT Desktop Support Services/AV Technician PositionContractOnsite: New York City (5th Ave Manhattan) Responsibilities• Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution• Provide level II support of Microsoft suite of products including M365 & Windows OS• Troubleshoot, manage resolution, and develop root cause analysis for technology issues related to AV/VC equipment• Overall accountability for maintenance and repair of AV equipment and PCs• Perform routine preventative maintenance, daily equipment checks and resolve any technology issues in a timely manner• Provide support of audio-visual equipment and facilitate onsite or virtual conferencing meetings (or both simultaneously)• Other duties as assignedMinimum Qualifications• Undergraduate degree or equivalent work experience• 3 years of experience providing technical and audio/visual equipment support, desktop hardware support, desktop application and operating system software support• Previous experience support C-Suite executivesMust be eligible to work in the United States without the need for work visa or residency sponsorshipAdditional Qualifications• Strong written and verbal communication skills• Excellent customer service skills• Strong organizational skills with attention to detail• Excellent interpersonal and time management skills• Technical execution of in-person, hybrid, and virtual events, meetings and tours• Collaborate with event stakeholders to ensure event success• Provide polished, professional customer service• Learn and rehearse presentation content to ensure smooth transitions and understand content functionality• Deploy presentation content to endpoints and test prior to events/meetings• Network Experience: cabling, running patch cables, etc• Ability to have a Flexible work schedule due to C-Suite supportPreferred Qualifications• PBM/health care environment experience• IT Customer Service experience• Ticket tracking system experienceCompany DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. Our services are built to scale with your business and evolve alongside your needs.We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.Learn more about how we can support your technology and staffing needs at www.c4techservices.com Or reach out to us directly at info@c4techservices.com