What are the responsibilities and job description for the Associate - EIS-Network Data-Network Data-Consultant position at C2S Technologies, Inc.?
Job Title: Associate - EIS-Network Data-Network Data-Consultant
Job Duties
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on-call escalations and doing incident & problem management
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Job Location: Frisco, TX
Degree Requirement
Bachelor’s degree in computer science, computer information systems, information technology, a closely related field, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects
Job Duties
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on-call escalations and doing incident & problem management
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Job Location: Frisco, TX
Degree Requirement
Bachelor’s degree in computer science, computer information systems, information technology, a closely related field, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects