Field Service Coordinator

Field Service Coordinator

Location: Wareham, MA (position is onsite 5 days a week)

Job Type: Full Time, Non-Exempt

Company Summary

C2 Vehicles is the largest golf cart and small-wheeled electric and gas vehicle dealer in New England, with seven locations across all six states: Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont, and Maine.

For over 40 years, we have proudly served thousands of golf, residential, and commercial customers with new and pre-owned Club Car, Moke, GEM, Garia, MadJax, and Polaris Pro XD vehicles. Whether you are looking for a street-legal low-speed vehicle, a golf fleet, or a rugged utility cart, C2 Vehicles offers the region’s largest inventory and most experienced team.

Field Service Coordinator

Position Summary:

The Field Service Coordinator plays a key role in supporting our Service Department by managing incoming customer inquiries, coordinating field service schedules, and ensuring efficient communication between customers, technicians, and internal departments.

If you enjoy a fast-paced environment, problem-solving, and being part of a collaborative team, this role could be the perfect fit.

Daily Responsibilities:

• Handle a high volume of inbound customer and internal calls in a courteous, timely, and professional manner.
• Create work orders, schedule service appointments, and document customer inquiries accurately.
• Optimize technician routing and scheduling using the service calendar and map tools to improve efficiency and customer satisfaction.
• File and maintain service-related documentation including work orders, battery test sheets, and invoices.
• Process daily invoicing of completed work orders.
• Identify opportunities to upsell services and maintenance packages during customer interactions.

Overall Responsibilities:

• Provide outstanding support to both internal and external customers.
• Follow all company operational procedures and policies.
• Coordinate and communicate service schedules with customers and technicians, documenting all communication in the system.
• Monitor technician arrival times and ensure adherence to service schedules.
• Schedule field service activities for designated C2 Vehicles locations.
• Collaborate effectively with the Service, Parts, and Sales Departments.
• Invoice service contracts in accordance with C2’s service contract billing schedule.
• Perform general administrative and support tasks as

Qualifications:

• Exceptional interpersonal and phone communication skills — this is a customer-facing role!
• Experience with Salesforce or other enterprise software systems preferred
• Strong computer proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills and attention to detail; able to maintain accurate records and logs.
• Familiarity with logistics and transportation operations is preferred.
• A proactive team player who values collaboration and customer satisfaction
• Working knowledge of New England geography and map navigation tools.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to use standard office equipment such as computers, phones, and photocopiers
• Visual acuity to read printed materials and a computer screen
• Ability to communicate effectively in person, over the phone, and via email

Benefits:

• Health & Wellness: Medical, Dental, Vision, and FSA plans to keep you and your family healthy
• Paid Time Off
• Retirement: 401(k) plan with company match to help you plan for the future
• Company Paid Benefits: Life Insurance, Long-Term Disability Coverage and AD&D

Compensation:

• The hourly rate for this role is $25.00 - $29.00 Per hour. Exact rate is determined by skills, qualifications, and experience.