HiBid Operational Coordinator (Berryville, VA)

C2 ManagementJob DescriptionJob Title

HiBid Operational Coordinator

Department: Sales / Customer Service Reports To: Operations Manager FLSA Status: Non-Exempt

Position Summary

The HiBid Operational Coordinator is responsible for coordinating the daily workflow of C2's HiBid operations while serving as the primary customer service contact for HiBid customers. This position provides day-to-day operational coordination, assists with prioritizing work, supports team members, and helps ensure customers receive timely, professional service.

The successful candidate is highly organized, communicates effectively, enjoys solving problems, and thrives in a fast-paced environment where priorities may change throughout the day.

Essential Duties and Responsibilities

The following duties are representative of the position and are not intended to be all-inclusive.

Customer Service

• Serve as the primary point of contact for HiBid customer inquiries.
• Respond professionally to customer questions via phone, email, and in person.
• Resolve customer concerns while maintaining a positive customer experience.
• Escalate customer issues when appropriate.

Operations Coordination

• Coordinate the daily workflow and priorities for the HiBid team.
• Monitor work assignments to help ensure tasks are completed accurately and on schedule.
• Assist team members by answering questions and helping remove workflow obstacles.
• Communicate changing priorities and operational needs to the team.
• Support onboarding and training of new team members as assigned.

Marketplace Support

• Provide support and operational oversight for GovDeals customer service activities.
• Assist with online marketplace processes to ensure listings, customer communication, and order fulfillment remain on schedule.
• Collaborate with Sales, Shipping, Customer Service, and Operations to maintain efficient workflow.

Administrative Responsibilities

• Maintain accurate customer and operational records.
• Monitor work queues and identify tasks requiring follow-up.
• Recommend process improvements that increase efficiency and customer satisfaction.
• Complete additional assignments as directed by management.

QualificationsRequired

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple responsibilities.
• Strong attention to detail.
• Ability to work independently while supporting a team environment.
• Proficient computer skills with the ability to learn multiple software platforms.

Preferred

• Experience in customer service, operations, logistics, or workflow coordination.
• Experience with online marketplaces such as HiBid, GovDeals, eBay, or similar platforms.
• Experience working in a fast-paced operational environment.

Knowledge, Skills & Abilities

The successful candidate will demonstrate the ability to:

• Coordinate multiple priorities simultaneously.
• Maintain professionalism during stressful situations.
• Exercise sound judgment and problem-solving skills.
• Build positive working relationships across departments.
• Adapt to changing business needs.
• Take initiative without constant supervision.
• Maintain confidentiality when appropriate.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Frequent use of keyboard, mouse, telephone, and office equipment.
• Occasional standing, walking, bending, and lifting up to 25 pounds.
• Ability to move throughout the warehouse and office as business needs require.

Working Conditions

• Office environment with frequent interaction between office and warehouse personnel.
• Fast-paced environment with changing priorities.
• Regular attendance and punctuality are essential.

Performance Expectations

Employees in this position are expected to:

• Demonstrate excellent customer service.
• Maintain organized and efficient workflow.
• Support coworkers while promoting teamwork.
• Communicate professionally with customers and employees.
• Take ownership of responsibilities and follow tasks through completion.
• Contribute ideas that improve processes and efficiency.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20