Operations Manager

C2’s client is a global software company that believes ecommerce platforms should enable sustainable growth. More than a software provider, they act as a strategic partner in the evolution of ecommerce, helping businesses scale, improve efficiency, and deliver exceptional digital customer experiences.

They are seeking an energetic, self-motivated Operations Manager to oversee all internal support functions, including Human Resources, Finance, and IT. This role requires close collaboration with vendors, employees, and senior leadership, as well as regular interaction with teams based in the U.S. and India.

This is a full-time, on-site position located in the company’s Milwaukee office, with approximately 5–10% travel. The ideal candidate thrives in fast-paced, high-accountability environments and brings energy, passion, and a strong sense of ownership to every initiative.

Start Date: ASAP

Duration: Full-time, Direct Hire

Location: Hybrid – Milwaukee, WI area preferred

Compensation: Commensurate with experience

Technology: Candidates are expected to provide their own hardware and software for projects and placements unless otherwise specified

Interview Process:

• Zoom interview with direct supervisor for the role
• DISC Assessment
• Onsite interview with owner and C-Suite execs - may be stretched over 2 onsite interviews based on availability

Responsibilities:

Human Resources

• Responsible for all recruiting, hiring processes and staff management
• Continually promote and maintain a positive working environment for the employees
• Communicate the mission and goals of the organization, procedural changes, and other information to department employees
• Keep individual employee files to document positive or negative actions, vacations, personal days, salary, and any other necessary information; including, processing payroll
• Continually evaluate company benefits looking for ways to balance rewards for employees, cost savings, and remaining competitive to hire the best talent
• Have a focus on short- and long-term development to help the company keep pace with growth needs, including maintaining solid relationships between operations and all other departments
• Work with the global HR team to ensure strategies and policies are promoting the same goal at all locations and help to plan the strategic direction of HR in all locations

Accounting/Finance

• Analyze and assist leadership in managing profit and loss
• Analyze and be accountable for financial and non-financial results (budget vs. actual)
• Responsible for preparing the annual budget for the company and assisting other departments in their planning
• Participate in the short- and long-term strategic financial planning
• Perform research, analysis, and implementation of specific cost reduction/process improvement initiatives
• Work with their global finance team to ensure profitably amongst all divisions

General

• Assist the President/CEO in all aspects of company operations
• Manage and maintain effective relationships with outside vendors
• Conduct short- and long-range planning for multiple departments & participate in the strategic planning process of the organization
• Act as the “go to” person in the office - demonstrate a working knowledge of company policies and procedures and address questions/handle issues for company staff
• Work to ensure that they are employing best practices across their operations in all departments
• Streamline all operations functions, while remaining nimble to react to business needs
• Act as a strategic advisor to other leaders/managers in the company
• Contribute to their efforts and look for ways to expand globally

Qualifications & Skills:

• Bachelor's Degree; Master’s preferred
• 4 years of relevant experience
• Experience managing vendor relationships
• Experience with a variety of HR responsibilities, including recruitment, employment law, payroll and taxes, performance management, etc.
• Experience with a variety of financial responsibilities, including setting and managing budgets, bookkeeping, financial analysis, etc.; QuickBooks experience preferred
• Strong negotiation and influencing skills
• Ability to deal with changing priorities to complete tasks in a short period of time
• Exceptional organizational and time management skills
• Strategic thinker, team player, strong attention to detail, ability to multi-task, and process oriented
• Proficient in written & oral communication and interpersonal skills as well as the ability to provide high-quality presentations
• Experience working with and leading international teams preferred

Not your type of gig, but know someone who would be interested? Refer a qualified candidate, and if they get the job, you get a signing bonus! (Make sure they mention your name as their referral source so you get your well-deserved credit!)

All candidates must be located and authorized to work in the United States. C2 does not sponsor work visas. No C2C.