E3 Coach

JOB SUMMARY:

The E3 Coach serves as the point of contact for workforce youth program customers and employers. This individual provides career counseling and job search assistance to meet youth customers’ needs.

ESSENTIAL FUNCTIONS:

• Develops a career plan and sets realistic goals through active case management for youth customers with focus on self-esteem, communication skills, problem solving, teamwork, crisis management, time management, interviewing, and office etiquette. 
• Directs youth customers to available resources in the Career Center and the community. 
• Develops, coordinates, and facilitates Youth Leadership Training opportunities. 
• Develops community partnerships, builds relationships, and performs outreach and recruitment through community involvement and mentoring opportunities. 
• Performs other related duties as assigned. 

REQUIRED SKILLS/ABILITIES:

• Knowledge of effective case management and youth counseling. 
• Knowledge of word processing, spreadsheet, technology, and computer skills. 
• Exceptional customer service and interpersonal skills. 
• Able to work with diverse customers with unique needs and communication styles. 
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.   
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. 
• Excellent verbal and written communication skills. 
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public. 
• Ability to develop strategies and solutions. 

EDUCATION AND EXPERIENCE:  

• High School Diploma or GED required.   
• Associates or Undergraduate degree preferred. 
• (2) years of relevant experience preferred. 
• Valid driver’s license and proof of insurance with good driving record. 
• Bilingual in English and Spanish strongly preferred.   

PHYSICAL DEMANDS: 

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.      

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.